Ops Strategy and Incident Manger, Vice President (Remote)

Ops Strategy and Incident Manger, Vice President (Remote)

21 Jan 2024
California, Walnutcreek, 94595 Walnutcreek USA

Ops Strategy and Incident Manger, Vice President (Remote)

Vacancy expired!

DescriptionDo you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.Job Summary:Reporting to the Director of Organic Personal Loans, this strategy role will play a critical role in the operational efficiency of Personal Loans. This role will be influential in creating the servicing strategy and accountable for its execution. The role requires analytical prowess and the ability to work closely with business partners in Operations, Risk, Audit, Finance, PMO and Technology. Experience in financial industry is a must, with experience in lending or deposits operations preferred.This role must manage relationships and supporting departments to achieve or exceed business goals and results. Works proactively with Personal Loans Leadership on business planning, expense control and special projects. Must have the ability to build and communicate compelling presentations. In addition to the product specific priorities, this role is responsible for supporting Company, Department and Center goals and initiatives through implementation of directives, policies, procedures, quality standards, and process improvements. This strategy role will oversee all issue management including audits, compliance risk and issue identification, informal issue resolution, Open Pages issue resolution, and formal regulatory findings. It is the responsibility of this role to prioritize and execute work with little guidance.Major Responsibilities:Create and maintain the servicing product strategy and roadmap; become the bridge between that strategy and its execution

Drive continuous improvement in customer experience and efficiency across servicing and collections.

Ownership of the platform implementation strategy, including production defects, triage, and working in partnership with technology partners

Mange technical product enhancements process including requirements gathering, testing, communication, documentation, and delivery for strategic platform upgrades

Accountability for portfolio servicing and collections activities working with branch staff, servicing operations, and credit risk to deliver end results

Manage the strategy and experience for Personal Loan’s Online Banking suite (desktop and mobile)

Manage Business Continuity Planning documentation and renewals

Incident management, Internal Audit, Open Pages, and Regulatory Issue oversight

Accountable for loan boarding, disbursement, and funding process – end to end; working with cash transaction, servicing operations, technology and vendor partners

Provide strategic direction on operational procedures in the servicing operations organization

Maintain oversight and ensure success in all servicing deliverables including statements, complaints, and payments to deliver results in for the servicing portfolio

QualificationsQualifications:Education, Licensure, Year of Experience (and type of work experience):Undergraduate degree required; advanced degree preferred

Process management experience in a lending environment with a track record of success required.

Demonstrated experience developing and executing operations strategies and processes

Experience in a call center environment in a telecommunications related field preferred.

Knowledge of the digital banking industry also preferred.

Lean/Six Sigma experience preferred

Knowledge, Skills, Abilities:Strong analytical, verbal/written communication and presentation skills

Demonstrate a strong working knowledge of all federal banking regulations and the Bank policies & procedures

Sound ability to partner with other business lines and establish strong relationships with key stakeholders

Ability to make decisions independently and collaboratively

Ability to provide comprehensive financial analysis in addition to complex analytical and financial reports

Requires good reasoning, analytical, interpersonal and organizational skills

Strong analytical/problem- solving skills, attention to detail/accuracy, and flexibility in work assignments

Ability to influence others and achieve business outcomes on time and within budget

Must be able to successfully manage multiple tasks with concurrent deadlines

Must be comfortable with shifting priorities, as well as with managing projects not necessarily in primary area of expertise

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.Job: Consumer BankingPrimary Location: CALIFORNIA-SacramentoOther Locations: CALIFORNIA-Walnut Creek, CALIFORNIA-San Diego, CALIFORNIA-Woodland HillsSchedule Full TimeShift DayReq ID: 10040845-WD

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