Account Services Representative (Media)

Account Services Representative (Media)

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Job Description

About this role:

As an account/publisher services representative you will be responsible for reviewing inbound publisher applications as well as reviewing existing publisher sites to maintain the health and quality of Core Private Exchange. You will work closely with our clients to provide excellent publisher support and will partner with various teams to provide additional assistance and support as needed.

Responsibilities

• Responsible for providing outstanding publisher support (primarily via e-mail and telephone) by ensuring that publisher requests are handled in a friendly, efficient manner and that any issues are resolved promptly.
• Lead publisher support to sub-24-hour response turn-a-round time.
• Escalate publisher support issues through appropriate channels as applicable.
• Review inbound publisher applications for acceptance
• Monitor publisher partners for performance and content quality
• Work with new publishers to ensure rapid implementation, appropriate filter selections, maximum format adoption, and aggressive campaign selection
• Complete monthly projects to ensure that site setup and implementation meets Epsilon’s standards

Requirements

• Bachelor’s degree from a four-year college or university
• Must work well under pressure
• Able to work with minimal supervision as well as within a group environment
• Hyper-focused on customer satisfaction, preferably proven by at least 1 – 2 years of experience in a client-facing role
• Proficient in MS Word, Excel and Outlook, PowerPoint
• Exemplary verbal and written communication skills

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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