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Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar" name originated in 1904 by inventor Benjamin Holt in Stockton, CA. Today, Caterpillar Inc. is headquartered in Peoria, Illinois and is a Fortune 100 Company. At Holt of California, we provide jobs for approximately 750 employees working to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment including: Large and Small Construction Tractors, Agricultural Equipment, Forklifts, Racking Systems, Telescopic Handlers, Prime and Stand-by-Power Generation, UPS Systems and On-Highway Truck Engines. In addition, we rent Caterpillar and Other Preferred Manufactured Equipment for contractors. POSITION SUMMARY The Warranty Administrator supports the sales, parts and service departments to ensure we maximize the recovery of warranty dollars from our manufacturers and proactively works with these departments to ensure accurate claim information is captured for claim recovery. The Warranty Administrator position will initially be performed remotely with no travel. However, when normal operations resume, this position will involve weekly travel to Holt locations. QUALIFICATIONS AND REQUIREMENTS The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DUTIES AND RESPONSIBILITIES Submit warranty claims to product manufacturers. Follows warranty agreements and company policy to ensure claim legitimacy. Review all returned and/or rejected claims and prepare for immediate resubmission. Document and track claims through completion. Process warranty part returns. Analyze warranty reports when needed. Provide support to the service department as needed. Educate and train service department about warranty policies and procedures to maximize claim effectiveness. Travel to Holt locations. Other warranty duties as assigned. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Use of hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is also regularly required to talk and hear. The employee is occasionally required to stand, walk, and sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is mainly in an office setting with occasional noise. This position is day shift with occasional over-time required. COMPENSATION
Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development. Apply at www.holtca.comExperienceRequired3 - 5 years: Relevant work experience and/or training and education. EducationRequiredHigh School Diploma or GED or betterLicenses & CertificationsRequiredClass C Driver LicenseSkillsRequiredWrite Simple InstructionsRead Simple InstructionsAbility to communicate effectivelyAbility to add, subtract multiply and divideBasic Computer SkillsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
