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University of Colorado l Anschutz Medical CampusSchool of Medicine, Department of Family MedicineDAWN Clinic Coordinator (Business Services Senior Professionals)Position #767799 – Requisition 17298
The University of Colorado Denver l Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.The Department of Family Medicine has an opening for a full-time, University Staff (unclassified) DAWN Clinic Coordinator (Business Services Senior Professionals) position.The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002. Read CU Anschutz Quick Facts here.Nature of Work:DAWN is an interdisciplinary student-run free clinic that serves uninsured patients from the Aurora community.Our goals areto provide the best healthcare possible to our neighbors in need, and to provide an opportunity for University of Colorado students to collaborate with and learn from each other while serving the community surrounding the Anschutz Medical Campus. The clinic was created as a joint venture between the Fields Foundation and Primary Care Progress.The DAWN Coordinator will facilitate the day-to-day management of the clinic, working with the Executive Team to address patient needs, ensure the fiscal viability of the clinic, and oversee and support the student work groups and volunteer clinical faculty that perform work at the DAWN Clinic.Examples of Work Performed:
Clinic Management:
Provides real time service to internal and external customers during business hours.
Manages the scheduling of volunteer preceptors and students to ensure adequate coverage in the clinic.
Prioritizes clinical communications and works with the Executive Team and student workgroups to address patient needs, including:
o Calls from outside providers (lab, pharmacies, offices, clinics or hospitals).o Ensuring clinical questions from existing patients are transmitted to clinician on call.o New patient referrals.o Appointment requests (new and existing patients).o Refill requests.o Records requests.Student and Volunteer Management:
Develops, implements and maintains streamlined processes for the best practices in the recruiting, onboarding and credentialing of new volunteers and medical students.
Sources, recruits and assesses volunteers and determines the best workgroup placement based on their area of expertise and interests.
Facilitates appointments for Coordinates with workgroup leaders to ensure the effective onboarding and retention of volunteers.
Responsible for all functions pertaining to the onboarding, credentialing and ongoing management of students and volunteer faculty, including:
o Generating communication with potential volunteers to support recruitment and onboarding.o Facilitating new volunteer paperwork and maintaining volunteer appointment files, reappointments, and handling general inquiries for MD/PA/NPs as well as dentists, pharmacists, nurses and physical therapists as preceptors.o Accurately maintaining the volunteer information database and the DAWN organizational chart.o Processing onboarding tasks for EMR access.Financial coordination and management
Responsible for procurement and purchasing as well as assisting with financial reporting for various programs within DAWN, adhering to both University and 501(c)(3) guidelines.
Manages procurement, purchasing, reimbursements, and payments to grantees and subcontractors, and assists Executive Team with financial reporting.
Handles technical budget detail matters, such as estimating/forecasting budget needs; assisting with preparing budget documents; overseeing compliance with budget guidelines; recommending adjustments to remain within overall budget limitations; and interpreting budget materials, guidelines and processes.
Program Support:
Independently manages projects and assignments and facilitates communication between parties for operational projects within the organization.
Independently identifies projects that may not be on track or for which due dates are approaching. Sends reminders, schedules meeting to address issues, takes initiative to implement processes to prevent compromised customer service or missed deadlines. Improves program operational efficiency through organization, increased communication, dissemination of information, application of work standards, and tracking mechanisms.
Provides executive-level support to DAWN. Prioritizes duties and balances all the needs of the organization to ensure an efficient administrative service delivery system and adherence to program guidelines. Serves as a liaison on administrative issues with internal and external customers, including student leaders.
Responsible for scheduling meetings, calendar coordination and meeting attendance, including calendar management for the executive team and coordinating meetings for DAWN.
Drafts and proofscorrespondence, documents, spreadsheets, and presentations and updates and maintains the DAWN website.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.PLEASENOTE:Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable
Salary and Benefits:The hiring salary for this position has been established at $47,000 - $50,000 and is commensurate with skills and experience. This position is not eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Benefits:https://www.cu.edu/employee-services/benefits.Total Compensation Calculator:https://www.cu.edu/employee-services/total-compensationMinimum Qualifications:
A bachelor’s degree in biological science, nutrition, nursing, health, human services, psychology, counseling, social work, business, or a directly related field from an accredited institution.
Two (2) years of professional level experience in an academic or healthcare environment, with an emphasis on customer service and day-to-day business operations.
Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.Condition of Employment:
Must be willing and able to speak Spanish and English on a daily basis, serving as an interpreter between patients and providers, and vice versa.
Preferred Qualifications:
Experience working with students and faculty within a higher education environment.
Experience with data collection, analysis and report creation
Competencies/Knowledge, Skills and Abilities:
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Demonstrated commitment and leadership ability to advance diversity and inclusion.
Demonstrated proficiency in developing and administering administrative functions and procedures, ensuring compliance with policies and regulations.
Ability to work independently, to multitask, and work under pressure to meet deadlines, with minimal supervision.
Diversity and Equity:Please click here for information on disability accommodations:http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspxThe University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.Job: Business ServicesOrganization: U0001 DENVER & ANSCHUTZ MED CAMPUSTitle: DAWN Clinic CoordinatorLocation: AuroraRequisition ID: 17298
