Customer Service Rep for Small Tech Company (Longmont, CO)

Customer Service Rep for Small Tech Company (Longmont, CO)

19 Feb 2024
Colorado, Boulder 00000 Boulder USA

Customer Service Rep for Small Tech Company (Longmont, CO)

Vacancy expired!

About Us:

BigSIS, Inc. is a small, fun tech company based in Longmont and we have created a 100% web-based Student Information System that provides a solution to independent school data management. We understand how small, independent schools struggle with limited resources and funds. That's why we provide an affordable software that supports administrators and teachers in executing their day-to-day tasks such as re-enrollment, registering students for courses, grading homework and much more. BigSIS is the data management solution for independent schools.

About You:

You are someone who enjoys technology, problem solving, out-of-the-box thinking, and working with people. You are friendly, patient and outgoing. You learn quickly and are self-motivated and you're always up for a challenge.

Job Summary:

One of the most important facets of our company is our support team. With a growing

client-base, it's important that every client's needs are met and their issues

are heard. Our CSRs help our clients become successful with BigSIS through

web-based trainings with Zoom, support calls, and answering support tickets.

They also help build our knowledge-base by creating easy-to-understand help

documentation and training videos.

Responsibilities:

BigSIS is BIG and there's a lot to learn so your first responsibility is to learn how

BigSIS works. You'll then be responsible for training clients how to use the

system as well as responding to support tickets and phone calls from our

clients. Don't worry, we'll help you get your footing first. Other tasks

include building up our knowledge-base. Our knowledge-base is growing and

you'll be a part of its growth by contributing help articles and videos to the

help library. You'll also be responsible for assisting development with QA testing,

and notifying them of any areas for improvement in the system, or system bugs.

Lastly, you'll be helping with importing client data into BigSIS which you'll

be trained how to do.

Required Skills:

Â-- Tech-savvy and a quick learner of new software

Â-- Patient and good with people

Â-- Attention to detail

Â-- Excellent written and verbal English skills

Bonus Skills:

Â-- Familiarity working with databases

Â-- Familiarity with student information systems (SIS)

Â-- Prior customer service experience

Â-- Experienced with web-based training

Â-- Knowledge of QA Testing

What We Offer:

Â-- Full medical and dental benefits

Â-- Paid vacation

Â-- Free snacks and drinks

Â-- And more

To apply, please email a cover letter and resume to jobs@bigsis.com

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