Front Office Manager - St Julien Hotel & Spa (Boulder)

Front Office Manager - St Julien Hotel & Spa (Boulder)

16 Jun 2024
Colorado, Boulder 00000 Boulder USA

Front Office Manager - St Julien Hotel & Spa (Boulder)

Vacancy expired!

As Boulder's premier Hotel & Spa we strive to create memorable travel experiences for our guests and exceptional employment experiences for our associates. St Julien's goal is to become the destination of choice in the State of Colorado by providing world-class service. To do this, we must find and invest in associates who have talents that will enhance St Julien's Four Star/Four Diamond reputation and brand.

The St Julien Hotel is looking for an exceptional Front Office Manager to lead our Front Office operations and the talented associates who are dedicated to making our guests feel like all of their needs and wishes are fulfilled. We pride ourselves on personally connecting with our guests from the moment they arrive and throughout all aspects of their stay. Our next Front Office Manager is an individual who can inspire those around them to deliver our unique brand of service, blending the authenticity of Boulder with the professionalism and class of the big city.

Essential Job Functions:

Create a positive first impression for guests by working front desk during peak times and as needed

Assist the Director of Guest Services with the iPrefer program and keeping guest preferences up to date

Assist the Director of Guest Services with the VIP program to increase guest loyalty and retention

Evaluate guest surveys and comment cards and craft thoughtful responses to reaffirm the hotels value proposition and brand

Monitor and assess team performance by conducting Forbes training to ensure consistency of delivery

Communicate performance expectations and provide associates with on-going and honest feedback

Treat associates with respect and dignity in regard to scheduling, diversity, appreciation and recognition, suggestions for improvement, and other pertinent job issues

Perform and oversee counseling and disciplinary action of the Front Office associates when warranted

Continually search for ways to improve procedures, training, interviewing, and other hotel services

Conduct performance appraisals and present to associates in a timely, respectful and professional manner

Work collaboratively with all departments to ensure that issues are addressed and resolved quickly without interrupting the guests experience

Follow St Juliens Environmental Commitment and disposes of waste and recycling according to standards

Other duties as requested by Director of Guest Services

Qualifications:

Must have open and flexible availability and be able to work all shifts including weekends, holidays, and occasional overnights

3 years management experience working at a luxury hotel/front desk

If you are interested in partnering with us, visit us online: http://www.stjulien.com/careers

St Julien Hotel & Spa offers amazing Perks & Benefits!

All Associates are eligible for the following Perks & Benefits:

EcoPass (Bus Pass)

Weekly Paychecks

AFLAC

Direct Deposit

50% off the Spa, Jill's Restaurant and T-Zero

Room Rate of $109 - 6 nights a year

1 free meal per shift

401K Plan

AND MORE!

Full Time Associates are eligible for the following Perks & Benefits:

Medical

Dental

Vision

PTO, Holiday Pay & Birthday Pay

Find us on Glassdoor.com to see what other associates say about working here!

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.

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