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6820BRRequisition ID:6820BRJob Description:Are you someone that thrives on helping others reach their goals? Do you understand what it takes to succeed in your own sales business? Is exceptional customer service your strong suit? Have you worked in the Real Estate industry? If so, our Success Coach position may be the next step in your career!The Success Coach is a dynamic, self-motivated coach whose primary responsibility is to help our agents live exceptional lives and make more money. This is achieved by being a subject matter expert in all the company business building and industry tools, hosting one on one and small group trainings, supporting the Managing Broker with agent recognition, acting as an accountability coach for the agents and being an in-office customer service culture champion. This position is a critical support to the Managing Broker in leading our Core 4 Values and developing the culture of the office.Essential Job Duties:New Agent Affiliations :
Lead a seamless, comprehensive and supportive onboarding process. Includes (but not limited to) conducting orientation, training on company tools (i.e. Moxi, InTouch, Market Reports, etc.), introducing our vendor relationships, introducing our affiliated partners and how we support one another, etc.
Production Power
Act as a subject matter expert and provide training on our sales tools, social media, marketing, industry tools, etc. in both small and large group settings as well as one on one. Champion the use of our affiliated support partners and reinforce the value with all our agents (in tandem with Managing Broker).
Coaching to Confidence
Working with the Managing Broker, provide coaching to agents that are new to the business to include assisting with business plan development and implementation. Provide guidance on business building opportunities, answering all those “got a minute” questions on company tools/process (not contract questions, real estate commissions, etc.) supporting their relationship building within the office and our affiliated partners, etc. Follow-up with agents after the Managing Broker has worked with them to develop their business plan. Act as an accountability coach for each agents’ business goals.
Culture of Awesomeness
Working with Managing Broker, help create and support in office events and agent recognition as well as partnering for regionally focused events. Be a customer service champion for all agents, employees and vendors that use our offices. Operate with a “concierge” mentality and being prepared to support our agents with what they need each day.
Other Duties:
Managing office social media accounts (Facebook, Instagram, Twitter, etc.)
Help maintain physical office space. Make sure common areas remain neat throughout the day. Work with facilities coordinator as needed for supplies, equipment support, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Qualifications:
High School Diploma required. Associates or college degree with a business, marketing or communications focus preferred.
3 or more years customer service experience required;
Prior Real Estate industry experience required. Real Estate License is not required.
Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software
Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
Customer-focused, delivery oriented, good team member, values honesty and integrity
Creative problem-solving and critical thinking skills.
Exceptional customer service skills and communication skills (both verbal and written).#LI-HW1
External Title:Success CoachEmployment Type:Full-timeAbout Us:Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.Realogy was recently designated a Great Place to Work® at https://www.realogy.com/news/2019/05/28/realogy-earns-great-place-to-work-designation-for-second-consecutive-year for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. To join Coldwell Banker Real Estate and unlock the possibilities of Gen Blue, please visit www.coldwellbanker.com/join .EEO Statement:EOE AA M/F/Vet/DisabilityState/Province/Region:ColoradoCity:BoulderCompany:NRT LLC
