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Experienced service technicians at Sports Garage Cycling complete expert repairs on all types of bicycles, with particular expertise in full suspension mountain bikes and premium gravel bikes. Team members in this role provide exceptional customer service in the normal course of business, including but not limited to:
Evaluating all clients’ bikes for service, repair or suspension work
Supporting the Service Writer on a rotating basis: Conduct consultative interviews with customers in need of service. Make appropriate service recommendations based on a comprehensive technical knowledge of bikes and attention to detail.
Collaborating with the Service Writer and Owner/Operator to achieve targeted service department profitability, and remain at the forefront of trending technology and timely inventory turnover.
Helping maintain a fleet of high performance full suspension mountain bikes
Completing all levels of bicycle repair
Representing the Sports Garage brand in the Boulder community, and reports to the Owner/Operator.
Expediting the resolution of Sports Garage customers’ problems and complaints.
Processing and following up on warranty claims in a timely manner, according to Sports Garage’s warranty protocol.
Executing timely and thoughtful follow-up with all service customers.
Engaging in technical training, professional development, research, and regular “time on the bike” in order to maintain expert product knowledge.
Contributing to company culture and promotes team camaraderie.
Working during the off-season on facilities improvement, shop maintenance, and business development projects, at the discretion of the Owner/Operator.
