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Community Food Share, the Feeding America food bank serving Boulder and Broomfield counties, is seeking a bilingual Participant Services Specialist. The Participant Services Specialist is the first point of contact for participants coming to Community Food Share's onsite direct distribution programs, including Feeding Families, The Emergency Food Assistance Program (TEFAP), and Stop Gap Food Visits. With support from the Programs Manager, the Participant Services Specialist takes the lead in providing excellent customer service through creating a warm, welcoming and inclusive environment to all participants who visit Community Food Share. The Participant Services Specialist establishes and maintains consistency across program messaging and eligibility requirements and manages new enrollments. The Participant Services Specialist builds relationships with participants and refers them to agencies and additional resources as needed.
About Community Food Share
At Community Food Share, we are a community connector. By strategically leveraging our donor's time and money and our partners' resources, together, we better serve the participants who rely on us. Accessing fresh, nutritious food isn't always easy or affordable. That's what we're here for. By partnering with local farms and grocery stores, we provide participants with food they feel good about feeding their family. How are we able to distribute more than 10 million pounds of food a year? It takes a lot of hard work, a ton of collaboration, and a dynamic group of FEARLESS people and organizations to make it all happen.
Who We are Looking For
The ideal candidate will be personable, flexible and adaptable, comfortable working with diverse individuals and able to perform warehouse work up to 90% of the time.
â¢ Associate's degree or Bachelor's degree in social work, human services, public health, or other related field of
study. Significant experience may be a substitute for education.
â¢ Three to five years' experience working with individuals and families in a social work, human services, or
â¢ Experience in customer service strongly preferred.
â¢ Experience supervising staff and/or volunteers strongly preferred.
â¢ Bilingual required; must be fluent in both English and Spanish, with the ability to read, write, speak and
translate Spanish and English.
â¢ Must possess a valid Colorado Drivers' license and maintain a good driving record and acceptable MVR.
What We Offer the Right Candidate
We offer a great compensation package, including
Full time (40 hours per week), Monday through Friday
20 paid days off in the first year and 9 paid holidays
95% company paid health benefits (Kaiser Gold Policy)
100% company paid dental, short term disability and life insurance benefits
Competitive pay ranging from $15.50/hour
A great culture
To see a complete job description, please visit our website at www.communityfoodshare.org.
If you want to feel good about your work and the contribution you make to your community, then please submit your resume with a cover letter today!
It is the policy of Community Food Share to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Community Food Share will provide reasonable accommodations for qualified individuals with disabilities.