Vacancy expired!
IT Managed Services Account Manager (Louisville, CO)
Want to work with a group of cool professionals in an easy-going setting? Are you tired of doing the same job day in and day out? Do you prefer spending your workdays in a close-knit, team atmosphere over a corporate office?
If you answered yes, ViaTek, an IT consulting company in Louisville, Colorado, is looking for an enthusiastic Account Manager. Please send your resume and salary requirements today!
IT Managed Services - Account Manager provides remote and on-site technical support to clients across the Front Range.
Minimum Requirements:
- Associate Degree or equivalent work experience in IT-related field preferred
- 2-4 years working as Windows Systems Administrator
- Relevant certifications (MCP, MCSE, MCITP, CCNA, VCP)
- Experience in customer service
Primary Responsibilities:
- Troubleshoot and support existing Windows based networks
- Design and implement new Windows based networks
- Manage client network, server and workstation services
- Manage and utilize our current MSP Platform (Kaseya)
Other Responsibilities:
- Setup user logins, password, account information, and security for the server
- Design, implement and support system backups using Acronis
- Design systems and network configurations for optimum performance along with troubleshooting and problem resolutions
- Document and maintain hardware, software and network standards
- Windows Architecture Design, implementation and support
- Other responsibilities as assigned by Supervisor
Key Role Interactions:
- Clients - Provide clearly communicated and well-executed customer service for support requests and managed services
- VP of Operations - Provide frequent updates of client service activity, seek out direction and support to resolve tickets, assist with technical support and other duties, regularly schedule one-on-one meetings, communicate clearly and with emotional intelligence, partner on development initiatives
Professional Skills:
- Microsoft Windows Desktop and Server systems, Office 365, Active Directory
- Apple OS X, IOS setup and support
- Backup technologies (Acronis)
- Remote access technologies
- Experience with network and server monitoring
- Proficiency in TCP/IP and network services such as DNS and DHCP
- Experience with server and workstation hardware setup, configuration and support
- Firewall setup and configuration (Fortinet)
Physical Requirements:
- Frequent sitting/standing
- Frequent work with computers
- Driving is required
Compensation:
- Competitive salary
- 3 weeks of PTO per year plus holidays
- Cell phone reimbursement
- HRA (Health Reimbursement Account)
