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Customer Service RepresentativeStart Date: 9/12/2022 Pay Rate: $19/hr Contract Length: 3 month Contract to hire Worksite Location: Centennial, Colorado, 80111 Schedule: 7:30am-5pm Mon-Fri Job Description:· Taking inbound calls from members/patients, employers calling on behalf of an employee, or dental practice regarding the new system conversion · Asking questions regarding: ID card, claim that is in process, upcoming procedure, employer might have a question regarding their policy, dental office is asking when they get paid, etc. (these are not just very simple questions) · Responsible for responding to a high volume of inbound calls from Dental Offices (dentists and office staff), members, group administrators, etc. · Effectively and patiently listens toquestions / concerns provided to them and responds in a timely and accurate manner. · Documents and maintains systematic records of their call. Records are entered in a clear and concise manner in order that they be effectively interpreted by any internal staff member. Additional Skills & Qualifications:MUST HAVE:-High School Diploma required -At least 1 year of customer service experience (i.e. call center or retail or hospitality)-Very passionate about serving customers and understand how it is to work in a call center -Someone who is very patient and empathetic to the customers-Someone who has research skills and an attention to detail -Strong written and verbal communication skills (also able to de-escalate upset customers)-Knowledge of computers (i.e. can enter information into Excel, turn on a computer, toggle screens and type, etc.)-Ability to problem solve and utilize resources provided to them (i.e. not always going to Supervisor Manager for issues)NICE TO HAVE:-Previous dental or healthcare experience-Bilingual in Spanish and EnglishAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
