Vacancy expired!
Yardi Systems, an employer of choice in Colorado Springs, CO, is hiring for a Customer Service Representative I to join their winning team!
The Customer Service Representative is responsible for answering resident inquiries in a timely, honest, and professional manner regarding their utility bills from YES/Yardi. The Customer Service Representative will take ownership, strive for one call resolution, and communicate effectively to provide residents with a positive impression and experience with the company. Will additionally solve problems by researching and trouble-shooting different Windows applications and will be required to exhibit strong time management and organizational skills.
RESPONSIBILITIES
⢠Handle customer calls efficiently and effectively
⢠Understand policies, systems, and legal compliance and regulations as well as company products and services
⢠Solve customer problems in a timely fashion using sound judgment
⢠Execute customer billing inquiries and account changes accurately and promptly
⢠Demonstrate adaptability and ability to multi-task in a changing environment
⢠Other duties as assigned by the department lead or immediate supervisor
EDUCATION/QUALIFICATIONS/EXPERIENCE
Required:
⢠High school diploma or G.E. D.
⢠Minimum of 1 year of call center experience
Preferred:
⢠Bilingual English/Spanish Skills
⢠10-key Skills
SKILLS/ABILITIES
Required:
⢠Ability to navigate with ease on PC using Internet.
⢠Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed
⢠Superior communication skills, particularly verbal
⢠Ability to think like the customer with a passion to deliver top-notch service
⢠Proven ability to handle stressful situations and effectively manage a high volume workload
⢠Willing to work in a call center environment with heavy telephone customer interaction
⢠Proven record of dependability
⢠Working knowledge of Microsoft Windows and Microsoft Office applications
⢠Highly accurate keyboard skills
⢠Excellent analytical and problem resolution skills
⢠Strong quality orientation with attention to detail
⢠Ability to manage multiple tasks accurately
⢠Ability to work a flexible schedule, ranging from 8:00 am - 8pm eastern time
⢠Flexibility and adaptability in a fast- paced, ever changing business environment
⢠Regular attendance and a regular work schedule is an essential function of this job
PLEASE APPLY TO: http://www.yardi.com/about-us/career-opportunities/?jobRequested=11835
Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.
If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.
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