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These employees will be contacting patients about overdue bills and accounts - Primarily done via telephone contact; however, use of the postal system may be required if there are no telephone numbers available for the patient.
Although the main priority is to collect on the account, this person is expected to provide a high level of customer service to the patient. (SCL is a faith based, non-profit organization).
Collecting past due medical bills from patients who have many varying financial situations, medical collectors can commonly offer payment assistance or create individually tailored payment plans unique to a person's financial situation in order to facilitate payment.
If the patient refuses to pay or refuses to answer communication attempts, the medical collector can resort to repossessing, wage garnishing or involving third party debt collectors or legal authorities.
The Customer Service team will re-route inbounding calls to this team if it is an account under the bad debt label or default label. Once these calls are re-routed (often with very upset patients), the associate needs to professionally pass this call along to John or Stephanie.
