Vacancy expired!
Are you looking for a career in the ever-growing Colorado
travel & tourism industry? Do you want to be part of a company that
is consistently ranked #1 for customer service?
We have an exciting opportunity in customer service and sales as a Return
Agent with our team at National Car Rental at Denver
International Airport!
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
Return agents are responsible for providing superior, friendly,
efficient service during all aspects of the rental car process as well
as assist all customers with the rental return process. The person in
this position will provide professional, knowledgeable, and courteous
service while accurately completing all transactions. This position
works with a great team and we offer a FUN culture!
This position works primarily outside in all seasons and
weather elements.
This is a full-time position (40 hours/week) in a
team-oriented work environment. Compensation is $14.50/hour and
includes incentive-based pay bonuses on performance
in customer service! Incentives can range between $100-$300 each month
in addition to hourly pay!
Our employees also enjoy a competitive benefits program
(medical, dental, and vision benefits, PTO, etc.), an employee wellness
program, 401K and profit-sharing, participation in a national discount
program with numerous preferred partners, and employee-discounted
rental cars for you and your family!
Location:
National Car Rental, Denver International Airport
24530 E 78th Ave
Denver, CO 80249
Must be able to work one of the following schedules:
Tuesday-Saturday: 2:30pm-11:00pm
Greet all customers using prescribed, appropriate dialogue as
they arrive on the lot.
Remind customer to check for personal belongings. Identify any
items found in the vehicle with a unit number, date, time and turn into
lost and found.
Advise and review rental charges; and provide an accurate receipt
to the customer.
Provide information in a professional and courteous manner regarding
transportation to the airport terminal. Thank customers using the
prescribed dialogue.
Complete return transactions with 100% accuracy.
Inquire about service, satisfaction and document dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and
direct customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned
with full tank of gas.
Complete a service alert for any mechanical and or body damage
communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or
mileage, recall, or any other special lock and verify their movement to
the proper lot location.
Identify and tag vehicles that have been flagged for grounding or
preventative maintenance and verify their movement to the proper lot
location.
Keep lot organized for ease of access and traffic flow.
Management reserves the right to modify, change or delete duties
assigned.
Equal Opportunity Employer/Disability/Veterans
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future.
Must be at least 18 years old
Minimum of 1 year experience handling customer service functions.
Must have basic computer skills
Must have a valid driver's license with no more than 2 moving
violations and/or at-fault accidents within the last 3 years
No drug or alcohol related convictions on driving record in the
last 5 years
Must be able to work outdoors (parking lot and garage) in the
elements with long periods of standing
Must be available to work holidays
Must be willing to accept starting pay of $14.50/hr + incentive
based bonuses
To apply for this position, please CLICK
HERE
