Field Engineer 2

Field Engineer 2

03 Jun 2021
Colorado, Denver, 80201 Denver USA

Field Engineer 2

Vacancy expired!

Driving or Non-Driving:

Non-Driving

Duration: 5/23/2022 -

Temp to Perm

Certification Requirements:

A+

Prescreen questions MUST be on the top of every resume or it will be declined!

Prescreen Questions:


  • How many years of experience do you have with Server and mass storage Break / Fix?
  • How many years' experience do you have with laptop and desktop Break/Fix?
  • How many years do you have in Field Experience?
  • Do you have your A+ certificate?
  • What is your back up plan if you have vehicle problems?



  • Job Description:

    • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end Unisys proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large scale payment products.
    • When in support of ITO engagements you will be recognized as desk side support specialist.
    • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
    • You will handle more complex products, problems, and/or projects and may provide technical guidance to lower level engineers.
    • You may function as a team or on-site leader as necessary.
    • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.


    Responsibilities:

    • May function as team or site leader providing direction to other technicians
    • Performs server and storage break and fix.
    • Provides support for Enterprise products, such as Dell ESF
    • Desk side support specialist
    • Provides support for enterprise storage products
    • Supports Networking products - including Cisco certification requirements
    • Provides support for Payment systems products and Unisys core-CMOS products
    • May have project management responsibilities for smaller projects
    • Possesses other, high skilled, specialized technical skills.
    • Provides support for software, hardware and networking support for desktops, laptops and servers
    • Provides maintenance and support on legacy products
    • Installs and maintains PCs and associated software, networks, servers and peripherals
    • Performs installs, moves, adds and changes as required
    • Tests and certifies PCs, networks, servers and client approved applications
    • Provides follow-up on problems or escalation.
    • Maintains a high degree of professionalism in actions, demeanor and dress.
    • Ensures customer satisfaction throughout the service delivery transaction
    • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

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