This is a Full-time position with one of our clients. Please do not apply if you are looking for C2C or only a contract opportunity.
Job Duties and Responsibilities:
Work cross-functionally with different internal teams identifying opportunities to automate processes and improve efficiency within the organization using journey mapping and process mapping for future state Digital Service Strategy
Define requirements with different business units, write Business Requirements Doc, create wireframes (as necessary), and work with the tech team to execute
Take full ownership of all project timelines and execution
Monitor project progress by tracking activity; resolving problems; recommending actions
Report progress against deadlines as requested.
Business Analysis Duties:
Assess the viability of each project. Develop high level requirements and recommendations for executive approval
Evaluate, document and present options for satisfying all project requests
Gather business requirements from all business units, using clear and concise language.
Document journey mapping, process mapping (flows) and maintain current documentation of detailed workflow diagrams, narratives, and intersections between the various user groups.
Translate business and/or functional requirements into technical, system, and reporting requirements as needed by conducting interviews, workflow analysis, process analysis, and observation
Identify business trends utilizing real or representative data, compile analysis reports and deliver to the technical leadership team
IT System Acumen (ability to read and interpret code, table structures, technical processes within tools/code, technical standards and guidelines, etc.)
Analyze data to identify patterns and solutions to root causes of problems
Report on common sources of business and technical issues or questions and make recommendations for improvement. Be on the lookout for ways to improve, discover issues, and deliver better value to the customer
Partnering with business and IT partners to drive business value and continuous improvement
Partner with other IT BSAs and Solution Architects to understand end-to-end solutions across teams or organizational boundaries are understood and aligned
Partner with Enterprise Business Architects to influence solution designs using existing and new technologies in alignment with enterprise architecture vision
Quality Assurance Duties:
Evaluate business rules and requirements, write test documents; test plans, test cases, and test reports for all phases of testing including functional, regression, integration, and user acceptance tests.
Perform manual testing and build reusable test automation for future use
Create detailed test plans, tests cases and document the results of testing
Perform quality assurance testing
Assist and guide the end user to participate in user acceptance tests
Required Qualifications:
Bachelor's degree in Software Development or equivalent experience
Demonstrated key skills above with applied experience on small to medium efforts for a minimum of 3 years
Ability to adapt to fluid situations, quick self-learner, and the ability to manage through complexity.
Collaborate with others in both team settings and with the broader organization
Hold yourself accountable, setting a high standard for yourself and others around you.
Optimizes work processes through growth in understanding of business requirements, processes, and software.
Visio, Draw IO, and standard Microsoft Office tools.
Employ the appropriate technical tools, which are ever evolving, in all facets.
Preferred Qualifications:
Insurance Industry/Warranty experience
Experience with Call Center
Experience with, Microsoft SQL Server, or Postman a plus
High-level understanding of .net/Azure and ability to read JSON messages
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.