As a Customer Success Manager, you will proactively drive new product
attachment and effective strong relationships across our existing customer
base through on-boarding, up-selling and cross selling. You\'ll advocate
for the customer internally and focus on a positive customer experience.
Interactions are rooted in relationship-management, first and foremost,
while also advocating for growth opportunities. Customer Success Managers
follow a well-defined methodology that helps them identify the customer\'s
unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and
collaboration it builds and the creativity it brings to the table. We operate
as a hybrid workplace to ensure our Datadogs can create a work-life harmony
that best fits them.
What You\'ll Do:
Partner with the sales team to ensure smooth transition and onboarding
experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in
existing customer accounts
Act as advisor to customers to ensure they\'re leveraging the Datadog
solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater
adoption rates
Collaborate cross-functionally across internal Datadog teams (Support,
Product, Finance, and Legal)
Who You Are:
A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections
without direct guidance for up-sell and cross sell activities
Datadog values people from all walks of life. We understand not everyone will
meet all the above qualifications on day one. That\'s okay. If you\'re
passionate about technology and want to grow your experience, we encourage
you to apply.
Benefits and Growth:
Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Benefits and Growth listed above may vary based on the country of your
employment and the nature of your employment with Datadog.
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