Customer Service Center Project Manager - Remote

Customer Service Center Project Manager - Remote

20 Aug 2024
Colorado, Denver, 80221 Denver USA

Customer Service Center Project Manager - Remote

Vacancy expired!

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionThe Customer Service Center supports all U.S. Bank customers’ retail products and credit card along with pre-paid card servicing needs and dozens of cobrand partners and correspondent banks under the Elan brand. CSC supports over 3 million live agent interactions per month, supporting the Bank’s purpose of “powering human potential”. In this role you’ll play a critical role in helping us achieve our objectives and 3 key pillars – creating engaged employees, increasing customer satisfaction and continually improving our internal processes.The Contact Center Project Manager provides a central resource to the head of CSC and the direct report team. Responsibilities include gathering contact center data, collecting and curating LOB strategies for executive presentations, tracking progress of CSC key strategies and developing forums and communications for same. You’ll be a central resource for other LOB contact centers in connecting similar activities and programs, encouraging broad collaboration and sharing of effort and results. Additionally, you’ll design and construct a variety of reports and presentations from existing data sources for executive review. This role requires excellent interpersonal communications and networking skills in order to effectively gather and disseminate contact center data, strategies and current actions across CSC as well as the greater contact center and service groups in the enterprise. Strong relationship building, communication, CX and Customer Service knowledge are critical for success in this role as well as awareness of key LOB leadership and ability to build open and productive relationships there and in other support functions outside CSC (CDO, CX/EX, etc.)Basic QualificationsBachelor's degree, or equivalent work experience

Five to eight years of experience in project management activities

Preferred Skills/ExperienceAdvanced knowledge of assigned business line or functional area

Demonstrated management and leadership skills

Strong organizational and analytical skills

Advanced knowledge of project management

Ability to identify and resolve exceptions and to analyze data

Excellent verbal and written communication skills

Master's degree

INDAMIf there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .Benefits:Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .EEO is the LawApplicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $84,065.00 - $98,900.00 - $108,790.00Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Job Details

  • ID
    JC45040946
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    U.S. Bank
  • Date
    2022-08-20
  • Deadline
    2022-10-19
  • Category

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