Vacancy expired!
The TEKsystems Delivery Lead is a critical role within the Global Services delivery organization and functions in the execution of day to day activities in the role of a junior Project Manager or Scrum Master for one or more services engagements. A successful Delivery Lead possesses skill sets for managing people, processes and technology as well as organizing their day and activities that will lead to success.Solution Delivery: Ensure understanding of project vision as defined by customer business and technical requirements Facilitate internal communication and assembling a solution delivery team for new engagements. Consolidate project status and budget information across project portfolio. Collaborate with team members to manage risk, project scope, and deliver according to the terms and conditions of our contracts. Ensure escalation procedures are documented and communicated to client, consultants, and managers. Support knowledge management strategy and communicate process and procedures. Perform issue management and facilitate issue resolution with proper notification to all affected parties. Identify and coordinate the change control process.Account Management: Perform periodic customer, project, and solution "health checks" with client project teams. Ensure customer reference-ability and support on-going relationships. Manage to proposed Communication Plan that meets project and customer expectations. Participate in Account Strategy with internal stakeholders, BDM/AM's, Global Delivery Manager and others as needed.Management Responsibilities: Act as a servant leader in leading/directing delivery activities Develop and maintain project related documentation including processes, tools and procedures in accordance with the Global Services project management and agile methodologies Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction. Ensure engagement methodology is followed by team from opportunity assessment to project closeout. Ensures financial and contractual engagement profitability. Oversee SharePoint site maintenance Explore additional business opportunities and drive future business through quality results. Ensure Service Management Office project management methodology is followed on all client engagements. Ensure Global Delivery Portal is updated on daily or weekly basis Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.Resource Management: Communicate requirement details to all applicable offices Communicate applicable sourcing concerns to delivery Responsible for on-boarding of new consultants.Required Education and/or Experience: Bachelors Degree 1+ year experience in IT Environment or Professional Services Environment Experience in project management fundamentals or as an acting Scrum Master Exposure to professional services agreements including the change management process. Exposure to Services Outsourcing, PMI PMBOK, Scaled Agile Framework. PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification a plus.Requisite Abilities and/or Skills: Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills. Personnel management skills. Demonstrated project data/ risk analysis and correlation/ mitigation skills.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.TEKsystems, Inc. is acting as an Employment Agency in relation to this vacancy.TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
