Vacancy expired!
RESPONSIBILITIES:
Kforce is looking for a Desktop Support Analyst for a contract opportunity in the Denver, CO area. The project entails upgrading users from Windows 7/Office2010 to Windows 10/Office365, eiither an in place/existing machine upgrade or to a new machine upgrade.
JOB REQUIREMENTS:
Interact with various departments within the organization and communicate to various management levels
Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10, or an in place upgrade to Windows 10 or an upgrade to Igel Linux OS
Responsible for providing end users support post upgrade
Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion
Physically remove old hardware and install new hardware at a given site for a user
May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers
Install hardware and software on workstations
Utilize ticketing system, when necessary
Re-image computers perform data migrations and restorations, and conduct remote problem solving when required
Provide timely updates on progress and update metric spreadsheet daily
REQUIREMENTS:
6+ years of prior experience in an onsite desktop support role is required
Proficient in Microsoft OneDrive data backup and Outlook PST Import
Ability to work independently and as a large national team
Will need to p
Will be required to provide post upgrade end user support
Needs to have excellent software and hardware troubleshooting skills
Needs to be able to formally communicate via email, phone and face to face with customers/end users with proper ethics
Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience
Professional (as well as manage stress/pressure)
Quick learner (eager to learn, can listen attentively & take notes)
Time Management Skills (can juggle multiple requests sensibly, punctual)
Technical Skillset Required:
Windows 7 Proficiency
Office/Outlook 2010 Proficiency
Windows 10 Proficiency
Office/Outlook 365 Proficiency
User Data/Email migration (OneDrive & conventional data transfer)
Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)
Microsoft SCCM Application Deployment
IT Asset Management tasks
Citrix Workspace familiarity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
