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Role: Help Desk Services Support & Training Lead (Job ID: 80203)
Location: Denver, CO (Remote for Locals)
Duration: 8+ Months contract
What we do-
SystemDomain, Inc. (SDI) is an IT Professional Services firm with focus in Cyber Security & Risk Management, Digital Innovation, Cloud, and Analytics. SystemDomain has strategic partnership with leading software product companies to provide the integration and professional services to the utility, healthcare, financial, and research organizations. SDI has offshore software development and support center to provide the cost-effective services. Our determination for customer satisfaction and delivering the efficient solutions are our secrets of success.
Job Description: Client is looking for a proven Customer Support Lead with experience in establishing a help desk environment. Please note, this position will serve as a lead for a customer support help desk for a new web-based technology system and will not provide any deskside, network, or printer support. The Support and Training Lead will support the primary interface between the Behavioral Health Administration and Colorado's behavioral health providers who are using a new web-based technology system called BHA Provider Services. This role will be responsible for development and establishment of a new help desk environment, supervising and supporting the team responsible for training new and existing users, responding to help desk queries, and working with the product team to provide feedback from users for continuous platform improvements. Though this position will report remotely, it may require reporting in person on occasion to Colorado Department of Human Service offices in the Denver area. Primary Duties Include: