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Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Summary: The Integrity and Risk Launches team is part of Facebook’s Global Operations Customer & Product Operations team that provides a suite of services as our Product Management, Policy, Engineering, and Operations partners design new product solutions. The Launches Operations Project Manager is the operational expert for their ever-revolving suite of products. In this environment, new ideas quickly become extraordinary products, services, and community experiences. The new suite of products we're building for Facebook and Instagram are emerging, experimental and have the potential for explosive growth—we're looking for someone who is excited to face those challenges head on! The successful candidate thrives in an ambiguous, cross-functional environment and wants to solve uncharted problems more than anything else. The Launches Operations Project Manager is the operational leader for new product launches across Facebook and Instagram. This role drives product operational direction from pre-production all the way through post-launch support; across a portfolio of products continuously in flux. They’ll know which questions to ask, and have a tenacious desire to answer them by using data analysis and cross-functional collaboration. They also must keep all moving parts—technical, regulatory and operational—integrated to meet go-to-market timelines. This also means that a successful Launches Operations Project Manager must have a strong technical understanding of their products and have experience influencing key design and architecture decisions to meet ambitious targets and key operations KPIs. Bring the passion for people and build empathy for them through data—sky's the limit!Required Skills: Ensure the successful launch of products towards meeting its stated cost, quality, schedule, and availability goals
as well as securing tools, technology, staffing, training and documentation plans are in place for our partners who manage the global workforce.
Cultivate strong relationships with cross-functional partners necessary to drive success, (including data teams, engineering, product, privacy, and legal) and collaborate with them to ensure product responsibility, reliability, quality, compliance and go-to-market strategies are met as we launch new Facebook and Instagram products.
Manage an agile and ever-changing portfolio of projects within Facebook, across all stages of the product life cycle: emerging, new, maturing and scaled.
Manage complex compliance factors on behalf of the organization, including risk assessments and implementing safeguards such as the development of operational protocols, training, reporting and controls to ensure the workforce is prepared to uphold our community, product and research standards.
Assess, consolidate, and communicate risks and statuses clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through the new product reviews and other executive forums.
Minimum Qualifications: 5+ years experience in a project or program management within a consulting, operational, financial or software/hardware business with experience working independently, managing multiple concurrent processes and projects, and driving initiatives in a cross-functional environment.
Experience building and managing relationships with cross-functional partners and stakeholders at a project and program level.
Experience involving analytical rigor as typically seen in, but not restricted to, functions like finance, business operations, data teams, etc. or industries like consulting, banking, etc.
Problem solving experience with business problems (commercial, operational, organizational) using large databases and qualitative information from various sources.
Experience presenting business and technical content to senior stakeholders, peers and general audiences, leveraging story-telling, charts for visualization and use of lookup and other functions with SQL/Tableau/Power BI/visualization tools.
Preferred Qualifications: BA/BS in an empathetic analytics or social field or (e.g. Human Rights, Computer Science, Mathematics, Statistics, Economics, User Research, or related field).
Experience working with and managing internal and external suppliers.
Experienced in leveraging Excel spreadsheets for running data analysis and building quantitative models with complexity for business decision making.
Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
