Senior Lead User Experience Researcher

Senior Lead User Experience Researcher

Vacancy expired!

job summary:

The Senior Lead UX Researcher will partner with Interaction Designers, Visual Designers, Product Owners, Developers and Marketers across the company to provide data-driven research that advocates for excellence in customer experience.


The Senior Lead UX Researcher will achieve this by independently strategizing, designing, executing, analyzing, and presenting research studies. Methods employed will include A/B testing, qualitative and quantitative surveying, data analysis, moderated and unmoderated usability testing, interviews and more.

Responsibilities:

• Independently create research strategy based on project goals
• Select the best research methods based on project strategy and goals
• Create test plans based on research strategy and selected medium
• Implement and execute research strategies in different research tools such as Survey Monkey and UserTesting.com
• Quickly and efficiently analyze research data to provide and communicate impactful research insights
• Effectively present and communicate actionable findings to stakeholders of varying backgrounds to drive positive change
• Propose new research projects based on insights derived from prior / existing projects
• Propose new research tools to help continue to grow the team's skill set and value

Must have skills/qualifications:

• 7+ years of user experience research
• Demonstrated knowledge and experience with strategizing, implementing, executing, analyzing, and presenting qualitative and quantitative research
• Ability to execute and complete projects quicky and efficiently
• strong ability to sift through the data and uncover valuable findings and insights
• strong listening, analytical, and organizational skills with the ability to communicate and present research findings clearly to various audiences and levels of the organization
• Self-starter, highly organized with great attention to detail
• Relentless curiosity about customers and their behaviors
• Passion for great design

Experience with any of the following is a bonus, but not required:

• strong statistical background
• Design best practice knowledge
• Degree or in-depth course work in UX Research, Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a closely related field.
• Experience in the Telecommunications Industry

location: Denver, Colorado

job type: Contract

salary: $30 - 51 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Work efficiently and effectively with a variety of teams to explain research methods, help them understand research techniques and get project documentation approved quickly
• Relentlessly advocate for the customer
• Advocate internally for projects to be designed and executed based on data-driven customer research
• Contribute ideas to improve research team process, structure, output and overall value to the company
• Review and provide feedback on research from other researchers, as needed
• Work with outside vendors, as needed, to execute and complete research
• Train team, interns and junior research staff, as needed, on different aspects of the research process

qualifications:

• Experience level:
• Education: Bachelors

skills:

• Ux

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.