KEY RESPONSIBILITIESResearch and resolve account discrepancies to include unidentified customer deductions, charge-backs, bill-backs, unauthorized products and quantity/pricing variancesSecure supporting documents to resolve payment disputes (i.e. Proof of Deliveries, Bill of Ladings, invoices, pricing review findings/approvals, historical communications, post-audit detail, etc)Identify and implement new and/or updated business processes to reduce/eliminate recurring AR discrepancies and improve receivables performance (as measured by overdue AR and Deductions metrics)Utilize HRC (High Radius) and ad-hoc reporting to assign and track root causeCommunicate any trending billing errors or non-compliant deliveries to SSC and/or Sales Management TeamsRequest intercompany pricing reviews: track approval timelinesCollaborate deductions statuses with the Collections Team and contribute to monthly at-risk reportingCoordinate credit issuance with the Cash Application Team on sanctioned pricing reimbursementsCollaborate with Data and Process Excellence Team to bring process efficiencies and improvements, Document Processes and customer reference materialsFile claims per customer policy (portals, mail, email) in a timely manner to ensure prompt payment; identify import and bot upload opportunitiesProvide guidance to team members to resolve complex issues; assist with escalation when necessaryActively participate in and contribute to weekly Deductions huddlesMonitor established task/worklist completion benchmarks at a team levelOther AR-related duties which may be assigned by the Department Manager or SupervisorContribute to DSO, Overdue and 60+ objectives
