The Hospitality & Catering Lead is responsible for overseeing all aspects of catering operations and event services for our clients. This role focuses on ensuring a premium hospitality experience, managing day-to-day catering needs, and fostering a high-end workplace environment. You will supervise and train a team of 2-3 associates, ensuring that all services are performed to the highest standards and in alignment with Forrest Solutions’ core values and procedures.
Essential Job Functions:
The essential functions of this role require reasonable accommodations to be made for individuals with disabilities, where applicable.
Service Execution & Standards: Ensure all catering and event-related services follow Forrest Solutions' SOPs, and meet client expectations, including set-up, delivery, and post-event breakdown.
Client Interaction & Issue Resolution: Serve as the primary point of contact for all client inquiries, requests, and issues, providing top-tier service and client satisfaction.
Event Logistics & Reporting: Collaborate with clients and internal teams to manage catering logistics, gather event data, and generate detailed reports.
Staff Management: Lead, train, and motivate onsite catering staff to ensure efficient and high-quality service. Cross-train associates in various roles to promote operational flexibility.
Special Event Coordination: Issue SEF (special event forms) for detailed meeting logistics, and work closely with the client to ensure smooth event operations.
Room & Facility Management: Manage large meeting spaces, verify room occupancy, and reclaim unused meeting spaces. Coordinate with executive assistants and centralized teams for meeting requirements.
Compliance & Safety: Enforce compliance with Forrest Solutions and client policies, especially in areas such as safety, conduct, and emergency procedures.
Administrative Reporting: Create and manage reports on room usage, event success metrics, and service delivery performance.
Team Development: Schedule and coordinate staff training programs, monitor performance, and encourage skill development.
Position Requirements:
2-3 years of experience in catering, hospitality, or event planning, preferably in a corporate environment.
High school diploma or equivalent required; a college degree in Hospitality or related field preferred.
Previous supervisory experience in hospitality, hotel, or catering services.
Proven ability to recruit, train, and lead a team.
Strong organizational skills, with an ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Tech-savvy, with a basic understanding of event and facility management software.
Ability to stand for long periods and perform light physical tasks when needed.
Key Competencies:
Client-focused mentality with an eye for detail.
Strong decision-making skills, balancing client needs with operational priorities.
Ability to meet tight deadlines, work under pressure, and adapt to changing priorities.
Professional appearance and demeanor, with excellent interpersonal skills.
Flexibility and adaptability to ensure seamless service delivery across varying events and client needs.
Forrest Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
