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Overview and Position Summary:
J. Kent Staffing's client, a global management consulting firm, seeks an IT Specialist to join their growing Denver office located Downtown, near Union Station. Great work environment and excellent benefits.
The primary responsibility of the IT Specialist will be to assist the Information Technology department with all aspects of technology as it relates to IT support locally and regionally. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at client sites.
Compensation:
$50,000.00 - $60,000.00/annum
Basic Job Responsibilities:
- Provide a high level of customer service supporting our staff in a fast-paced environment.
- Support includes, but is not limited to, laptops, desktops, Smartphones (iPhones), phone, printers and systems dedicated to meeting rooms
- IT support can be in and outside the office through case team support
- Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site
- Understand and effectively discuss services and software provided by IT Service
- Work with Project Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards. occasional case team visits will be required
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
- Support a variety of operating systems and applications
- Hardware and software asset tracking and inventory management
- Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams
- Maintain configurations of all notebook and desktop computer systems according to established company requirements
- Document and update technology related instructions/procedures/knowledge articles as required
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
- Maintain problem call history by recording all support requests in help desk tracking database; analyze call data to proactively identify improvement opportunities
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies
- Maintain asset database accuracy
- Maintain laptop fleet in good health
Education/Experience:
- Bachelor's Degree in Technology or equivalent experience
- Minimum of 2 years' experience in similar role
- Experience effectively communicating and presenting technical concepts to management, peer group and staff
- Experience in working with teams
- Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Basic skills with PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
- Lifting/moving equipment is required
- Some travel will be required
Key Competencies:
- Focuses on excellent customer service
- Strong communication skills
- Displays self-starting attitude, resourcefulness and professionalism
- Reliable and cooperative team player; displays consideration and respect for others
- Displays tact, patience and the ability to handle stressful situations
- Demonstrates competence and character that inspires trust
- Communicates effectively with the management groups and technical staff
- Able to work independently, exercising sound judgment and initiative
- Demonstrates strong ability to identify, analyze and solve problems
- Able to respect all information as personal and confidential
- Focuses on continuous learning to further IT knowledge and career development
- Ability to work independently as well as in a team environment
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to follow established procedures/standards
- Excellent oral and written English, clear communication
Additional Information:
- Work Environment is a shared office space
- Position requires cell phone to be worn at all times during individual working hours
