Swanson Rink Equal Employment Opportunity/M/F/disability/protected veteran status
Description: The IT Help Desk Technician supports our end-users as a member of our collaborative IT Team. If you are customer service oriented, are a motivated self-starter, and are open and excited to learn new technologies, this role is for you. A typical day in this role can include responding to helpdesk tickets in the ticketing system; on-boarding new employees; deploying workstations; and installing, updating, and troubleshooting various software applications. In addition, you may work with other members of the IT Department on technical projects; manage documentation; and continuously improve the delivery of IT services to the entire firm. Essential Responsibilities
Provide support to end users when IT requests are submitted
Setup computer workstations and peripherals, installs and configures hardware and software in accordance with standard procedures and work order specifications
Provide hardware & software training to end users
Assures proper maintenance and support for office electronic equipment including the telephone system, printers, copiers and plotters, and the A/V equipment in the conference rooms
Creates, maintains, and updates software installation instructions and How To documentation
Track and updates inventory for all IT assets; works with the accounting department in the acquisition of new assets
Remain current with hardware and software as they are updated
Other duties as assigned
Requirements
4-year degree in computer science, information technology or engineering, and at least 1-year relevant experience (internships are acceptable); OR
3+ years of Help Desk experience plus current technical certifications related to their work
Ability to work overtime when needed, including occasional weekends for an on-call rotation
Skills
Experience with Windows 10 OS
Experience with Office 365 suite of applications, especially MS Teams
The use of ticketing systems to handle IT requests
Demonstrated competency supporting desktop, laptop, and smartphone hardware and software
Ability to solve problems by searching our in-house Knowledge Base, online forums, and vendor support pages
Ability to communicate clearly with end users
Proficiency with documentation related to Helpdesk request resolutions, policies, and procedures
Experience with imaging software a plus
Salary will be based on several factors including: experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity. The pay range and benefits offered for this position is expected to be: $21.00 - $29.00/hour based on experience and training. PI185727956 Click here to apply!