Customer Service Manager/Sales Manager (5900 S. University Blvd C-6, Greenwood Village)

Customer Service Manager/Sales Manager (5900 S. University Blvd C-6, Greenwood Village)

04 Mar 2024
Colorado, Denver 00000 Denver USA

Customer Service Manager/Sales Manager (5900 S. University Blvd C-6, Greenwood Village)

Vacancy expired!

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Cherry Hills. Massage Envy is the leader in accessible massage and skin care. As a Front-of-House Manager at our Cherry Hills franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

Overseeing and managing daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.

Assisting General Manager in setting and achieving membership, retail sales and profitability goals; partnering with franchise owner to regularly monitor progress against goals.

Managing staff: training, monitoring, and coaching the performance of front desk associates.

Establishing and monitoring front desk work schedules and managing human resource functions where assigned. This includes interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, disciplining and assisting in terminating employees as well as all associated record keeping.

Maintaining a professional, clean, and safe environment for employees, members and guests.

Developing a culture in the franchised location that embraces and reflects the Massage Envy brand's core values of optimism, gratitude, consistency and empathy and excellence.

Massage Envy is open 8 AM to 10 PM every day. Availability to work nights and weekends is required.

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone.

Those who shine in this role are:

Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).

Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.

Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.

Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.

Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

Benefits that help you take care of you including comprehensive benefits package including 401k, health, dental and vision benefits; discounts on massages, facials, and retail for employees.

A healthy compensation plan that rewards your hard work with generous base pay structure and performance bonuses.

A dynamic, energizing environment where you're consistently challenged, never bored.

Leader training and development to help you grow as a manager and lead your team.

Opportunities for advancement to General Manager level positions for great performers.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

Job Type: Full-time

Salary: $30,000.00 to $38,000.00 /year

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