"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills. Required Experience:
2+ years of experience working in a service desk or customer service environment
Minimum 1 year technical support experience
Minimum 1 year phone support experience
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
Bachelors or Associates degree in Information
Technology or a related field is a plus
CompTIA, ITIL,KCS and Microsoft certifications area plus
