Growing MSP Seeking a Apple Technical Engineer

Growing MSP Seeking a Apple Technical Engineer

25 Feb 2024
Colorado, Denver, 80221 Denver USA

Growing MSP Seeking a Apple Technical Engineer

Vacancy expired!

Apply Today athttps://careers.greystonetech.com/positions/?ghjid=2930756

Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

We are looking for an On-Site Apple Technical Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher level Help Desk/Desk Side Support, Field Engineer, Tier 2 Technician) to join the Premier MIT team. The On-Site Apple Technical Engineer will be responsible for handling the majority of day to day user requests and tickets for a client within our Premier MIT Team. This position requires a person who can communicate about complex ideas and technology in simple everyday terms. The expected starting salary for this position is $55,000.This role will be located at our client location in Cherry Creek, CO.

Ticket management and documentation

Learning independently about our clients’ ever changing systems

Working at our client location on a daily basis

Doing what it takes to create enthusiastically satisfied customers and build trust and credibility within a client group

Preferred Skills & Experience

3+ years’ experience in an IT help desk or desktop support environment

Proficient in basic Apple support (iPad, iPhone, Mac, Apple watch, and iOS troubleshooting experience)

Comfortable operating in high intensity situations

Prioritize and organize tasks based on urgency and needs

Able to work within a team and independently

Experience supporting Microsoft Servers

A demonstrated history of pursuing learning objectives independently

2+ years’ experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)

Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)

Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)

Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)

Experience troubleshooting standard hardware issues and running diagnostics

Knowledge in standard IT Security practices (virus remediation, firewalls, phishing, etc.)

A strong background in customer service

Demonstrable ability to quickly learn and support various business applications

Understanding backup and disaster recovery concepts

Experience with vendor management is a plus

Preferred Attributes

An awareness of how technology impacts business

The desire to work as part of a team

Critical thinking aptitude and troubleshooting experience

An empathetic approach to solving customer problems

Curiosity about technology and the ability and motivation to learn independently

Professional confidence, and a passion for solving problems

A positive, courteous demeanor

An aptitude towards service

Openness to feedback

Ability to learn from experience

A focus on finding appropriate long-term solutions to technical issues

The ability to own technical problems and see them through to resolution

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement. Some of the things our team members enjoy including:

Competitive wages | $55,000

Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions

Maternal and paternal leave

Very generous paid time off program that is unique to the IT industry

Sustainable work-life balance and flexibility

Yearly work anniversary rewards

Fun company events, including chili cook-offs, annual company photo shoot, monthly happy hours, cup in hand kickball league, and more!

We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply:

Apply Today athttps://careers.greystonetech.com/positions/?ghjid=2930756

We get a lot of job applications and unfortunately most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.

Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Job Details

  • ID
    JC10153960
  • State
  • City
  • Job type
    Full-time
  • Salary
    Salary + Sustainable PTO Balance + Full Suite of Benefits and more!
  • Hiring Company
    Colorado
  • Date
    2021-02-19
  • Deadline
    2021-04-20
  • Category

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