Support Technician & Analyst - Cybersecurity (Arvada, CO)

Support Technician & Analyst - Cybersecurity (Arvada, CO)

10 Feb 2024
Colorado, Denver 00000 Denver USA

Support Technician & Analyst - Cybersecurity (Arvada, CO)

Vacancy expired!

Do you have amazing sleuthing skills?ÂÂAre you our next Untangler??ÂÂIf Sherlock is your middle name and you love a good puzzle, send us your skill set and let's investigate together! The Untangle customer support team seeks an energized trouble-shooter who is committed to make an impact with our customers. Are you an enthusiastic, detail-oriented Support Technician with a passion to help customers? If you have network security and support experience and are looking to learn and grow in a role, this position is for you. This is a full-time, permanent position located in Arvada, Colorado.This is not your standard drone/high turnover tech support job. The team consists of highly motivated, smart, hard working folks with a sense of humor. We believe the person answering the phone should completely understand our product and be able to solve the customer's problem 99% of the time.... with a smile. Our solutions and smiles transmit through emails, telephones, and even osmosis. Integrate with our team and join our Fun-tangle Family.Here's a Bit About Us:Untangle® is an innovator in cybersecurity for the below-­enterprise market, safeguarding people's digital lives at home, work and on-­the-­go. Untangle's integrated suite of software and appliances provides enterprise-­grade capabilities and consumer-­oriented simplicity, bringing a new generation of smart security to homes and small-­to-­mid-­sized businesses. Our headquarters are right in the heart of Silicon Valley in downtown San Jose, California.You'll be working in beautiful Arvada, Colorado. We offer a dynamic, fun work environment where the snacks are plentiful and the walls are bright. We even provide weekly catered-in lunches - YUM! Of course, we offer all the benefits you'd expect, like medical, dental, vision, flexible spending account options, and 401(k) with matching! You'll even earn 18 days of PTO for, well, whatever you need the time off for!Are you a sleuther with the following?Ability to communicate clearly and professionally, both verbally and in writingHave a pleasant, patient and welcoming attitudeStrong decision making and analytical abilitiesDetail orientatedExcellent time management and organizational skillsAbility to work well within a teamWould you like to be our answer person, relaying solutions to make a positive impact to someone's day? If so, you'll be doing the following for us:Provide technical support for a variety of Untangle network security productsProvide customer training, system optimization, system conversionsCreate and maintain online documentation Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned.We need you to have:Advanced understanding of networking (IP routing, Port, Protocols) 2+ years of experience in a customer support/help desk capacity Knowledge of all operating systemsAssociate degree in related field or equivalent experienceIt'll Be Great If You Have: 5+ years experience providing technical support in a B2B organization Previous experience with online ticketing systemsDid you hear about some of our many accolades, including:Cyber Defense Magazine - 2018 Best Product in the Firewall category, Hot Company in the Unified Threat Management categorySweeping four categories in 2018 Global excellence AwardsStevie Awards - 2018 Gold Winner in Best New Product or Service of the year - Software - Network Security SolutionGovernment Security Awards "The Govies" for 2018 - Gold Winner in Network Security for Untangle NG FirewallSpiceworks #1 Best Content Filtering ApplianceSpiceworks #1 Best Software FirewallCheck us out at: www.untangle.comPlease apply online with Untangle, Inc. at: https://untangle-inc.hiringthing.com/job/105819/support-technician-analyst-cybersecurity?s=cl

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