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Summary
Supervises, trains, coaches, and mentors installation and repair technicians. ÂResponsible for the safe and efficient installation and repair of Allo products and services. Ensures ALLO delivers the highest level of customer service possible.Â
Responsibilities
Supervise a team of installation and repair technicians to ensure compliance with all company standards, specifically safety and quality.
Selects, trains, coaches, and mentors team members.
Responsible for conducting formal coaching and reviews with employees under this position's supervision.
Ensure all material, equipment and supplies are available for the team members.
Manage workload to effectively meet customer demand.
Available for call out situations.
Ensures proper communication and coordination of installation and repair activities with other Field Operation teams as well as customer service and construction teams as needed.
Serve as a customer interfacing escalation point.
Other duties as assigned.
Qualifications
EDUCATION:
High school diploma or equivalent
Associates degree or 2-4 years of equivalent work experience
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EXPERIENCE:
Experience managing operational processes
Experience leading a team
Experience working with fiber, internet, communication and T.V. entertainment equipment
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COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
Strong interpersonal skills in order to interact with all levels of employees and customers
Ability to operate company vehicle and driver's license in good standing
Ability to solve problems and prioritized work-loads to maintain timely installs
Management and leadership ability
Personal drive, initiative and resourcefulness
General understanding of communication applications.
Basic knowledge of computer applications such as Excel & Microsoft Word
Ability to read and interpret legal descriptions
Strong organizational skills
EEO Statement
ALLO, A Nelnet Company is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at ALLO, A Nelnet Company may request such accommodations by contacting ALLO, A Nelnet Company Talent Acquisition & Recruiting.
ALLO, A Nelnet Company is a Drug Free and Tobacco Free Workplace.
Please apply online at: https://careers-allo.icims.com/jobs/7214/allo-fort-morgan-field-operations-supervisor---i-%26-r/job?mode=view
