We are looking for a Service Advisor to join our team!
Responsibilities:
-Top-of-line customer care
-Accurately and effectively communicate customer concerns into schedule and repair
-Answer a multi-line phone system
-Anticipate scheduling demands with impeccable communication to clients and technicians
-Manage daily client appointments and scheduling for multiple technicians
orders
-Research and develop client cost estimates accurately
-Work with technicians to develop correct cost estimates (we do not guess and check)
-Communicate cost estimates and time estimates to client effectively
-Build technician schedules effectively and efficiently
-Maintain communication with technicians for effective time management and expectations
-Build and maintain client relations
-Build and maintain vendor relations
-Work as a team with other service advisors and technicians
Requirements:
-Be able to learn quickly
-Effective communication skills (written and spoken)
-Have appropriate phone etiquette
-Have impeccable attention to details
-High level of active listening comprehension skills
-Knowledge of automotive systems is necessary
-Knowledge of accurate diagnostic processes is necessary
-Be able to type 35-60 words per minute
-3-5 years experience as a Service Advisor or similar position
-Have the ability to learn unfamiliar computer programs quickly
Benefits include
Health Insurance, Paid Vacation (increases with tenure), Paid Sick Time, Paid Holidays, IRA, Uniforms, Access to diagnostics devices, Access to trainings, Tuition Reimbursement for Students, Tool Incentive Program for Students, Certification Reimbursement, Continuing Education Reimbursement
We are committed to honesty and integrity, and we expect the same of our team. We make sure that our team has every opportunity to succeed. We encourage furthering education and keeping up with current industry best-practices. We make sure that our team is supported with the proper diagnostics tools and training. We are highly motivated to be the best at what we do. We won't settle for less and we want our team to share this sentiment.
We are family owned and operated, very busy and growing. We are looking for an equally motivated addition to our team. We have two buildings and more work walking through our doors every day. We need a reliable, dependable, honest, experienced, and driven Service Advisor.
Our Mission:
"Unlike some service facilities - We do not try to get you in the door with cheap prices to sell you repairs you do not need. We do, however, feel it is our responsibility to inform you of maintenance that is due, repairs that are needed, and the urgency of these items that you may not even be aware of."
