Company Overview: Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.
This position will be the business owner for Internet Product's strategic data assets. The role will work with the Data Platforms to ensure that these data assets are integrated with other relevant data sources, sustainable, available, and ready for analytics.
This person will also work with Advanced Analytics, Network Operations, Business Intelligence, and vendors to manage the lifecycle of data assets, both new and existing. This function will include working with technical teams to develop/source and integrate new data sources, diving in deep to understand the sources of data and what they really mean, and engineering new data features that accelerate analytics and reveal new insights. This position will also deliver strategic analytics that provide insights into our products, our customers, and their needs. These analytics will be used at executive levels to inform product strategies and to create fact based understanding of current trends.
Successful candidates will be able to understand the needs of the business, translate that into a vision with defined deliverables, and lead cross functional resources to deliver. Candidates with analytical background and experience in leading cross functional teams will have greater success in the role. Candidates will build on the foundations laid by the team and enhance our capabilities and time to respond to executive requests. Candidates should be agile in nature and welcome challenges.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Deeply understand industry best practices in analytics and reporting specific to the Cable or telecommunications space.
Responsible for the definition and delivery of Internet Product analytics and reporting including: metrics definition, data visualizations, data features, and lifecycle.
Partner with other organizations (e.g. Engineering, Network Operations, Marketing, Information Technology, and Business Intelligence) to obtain and ingest new reference data sources required for Product reports.
Manage the Internet Product data assets
Proactively identify analysis and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.
Support the development of Product Strategies dependent on new services/features to drive financial results. Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.
Motivate resources through communication and awareness of project needs and business impacts.
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Product Management and/or Product Development Experience Required, preferably in Cable, Telecommunications, Software or Web Services Strong Excel and analytical skills Aptitude and eagerness to learn from a new environment and make an impact quickly Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities Ability to make decisions and solve problems while working under pressure Ability to develop, communicate and implement strategies and tactics Ability to manage and deliver against several initiatives simultaneously Ability to supervise and motivate others Ability to prioritize and organize effectively Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making Ability to lead large, cross-functional teams in order to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to show judgment and initiative and to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Proficiency with Word, Excel, PowerPoint Good organizational and office management skills Excellent cognitive and communication skills Excellent analytical skills Strong business sense and sense of urgency to achieve business results
Preferred Qualifications: Basic SQL understanding is preferred
Education Undergraduate degree required MBA preferred, but not required Prefer technical degree
Related Work Experience Number of Years Product Development Process 3-5 Related industry experience (Cable, Telecommunications, Software/Online Services) 3-5
WORKING CONDITIONS Office environment Limited Travel
Salaries depend on geography, experience, and education; negotiations begin at $72200
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