Overview: Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Pax8 not only continuously wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice! Position Summary: The Revenue Ops Business Analyst identifies ways to improve business efficiency through Revenue Operations Tools and Technology. They work collaboratively with the larger Revenue Operations team to identify ways in which to improve internal and external customer satisfaction. EssentialResponsibilities(includes, but is not limited to): Percentage of Time Spent:
Own the process from business requirements to implementation by the Tools Specialists for Revenue Operations Tools and Technology projects as it relates to the larger business need:
Identify and capture technical requirements in the form of user stories based on business requirements outlined by the Program Owner and business stakeholders with an eye to analyze impacts to tools, technology, process, and partner journey
Form contingency plans and communicate recommended solutions and viewpoints related to risks and obstacles, while identifying innovative ways to capitalize on improvement opportunities to increase customer satisfaction (both internal and external)
Own the creation of project test plans, reporting metrics, mock-ups, and retrospectives
Act as the liaison between the business needs and Tools Specialists
Facilitate and organize sprint planning, and track and present sprint velocity and burndowns; apply a firm yet flexible approach to managing the team’s work and defining its processes by merging agile methodology with the ways of working best suited to the agile team
80%
Maintain and refine best practices to ensure Revenue Operations Tools & Technology Projects meet customer satisfaction
Understand and create/update documentation on new and existing Revenue Operations Tools & Technology
Keep up-to-date with industry trends and developments utilizing Pax8 investment; leverage existing resources
Analyze existing operations and schedule training sessions and meetings to discuss improvements
20% Ideal Skills, Experience, and Competencies:
At least two (2) years of demonstrated program and project management experience, aligned to a business analyst focus
Two (2) to four (4) years’ experience using tools included in a Revenue Operations tech stack (e.g., Marketing Automation Platform (Marketo), CRM (Salesforce), etc.)
Ability to plan and prioritize work to meet commitments while applying knowledge of business and the marketplace to advance organizational goals
Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences with an eye for detail
Ability to use a combination of feedback and reflections to gain productive insight into personal strengths and weaknesses
Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Ability to know the most effective and efficient processes to get things done, with a focus on continuous improvement
Ability to build partnerships, adapt approach and demeanor to work collaboratively with others to meet shared objectives to match the shifting demands of different situations
Ability to adapt quickly in a fast-paced environment while being self-motivated and results-oriented with an enthusiasm to learn and become proficient in new technologies
Ability to determine when to escalate problems to leadership and when to carry out solutions on your own
Ability to think creatively and innovatively with strong problem-solving and troubleshooting skills
Required Education & Certifications:
B.S./B.A. degree in related field or equivalent work experience
Work Environment: Professional office environment. Routinely uses standard office equipment such as computers, phones, copy machines, printers, and filing cabinets. Physical Demands: Sedentary role; primarily involves sitting/standing Travel Requirements: Infrequent travel is expected Compensation: Qualified candidates can expect a salary beginning at $55,000 or more depending on experience.
