Charter Communications is America's fastest growing TV, internet and voice company. We're committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter's business strategy and it's the philosophy that guides our 90,000 employees.
The Sr Mgr, Self-Service Platforms will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Accountable for delivering software solutions within the broader SSPP organization, the Self-Service Platforms Leader will, over time, seek to invest in their organization's autonomy. Develop a high performing organization by creating and fostering an iterative and continuously-improving environment.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Lead the technical efforts for the Self-Service Web Mobile team.
Deliver solutions, within budget and pursuant to business constraints.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the Technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy
Partner with internal and external organizations to receive input and to build alignment on Technical execution of solutions
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team
Align team to departmental such as instrumentation, universal design, brand and experience consistency as well as advocates for deviations from defaults where beneficial to the team.
Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.
Develops processes for cross-functional skills development within team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Upholds team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
Ensures team spending aligns with allocated budget.
Provides written guidance to the Strategy & Operations team for reporting, forecasting and budgeting cycles.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
Develop and operationalize a communication plan that ensures alignment with internal and external teams
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Expert on product and outcome. Seeks learning opportunities and is not above any of the details.
Understands where the customer and industry is going and how our products must adapt to meet those needs.
Delivers big meaningful changes across the organization through all possible means of persuasion.
Experience within the Self-Service (previously 'DASP') organization (any function) is required for this role.
Expert ability to analyze, interpret and present data
Strong business, strategic and organizational acumen
Expert ability to manage complex and diverse projects
Strong business acumen and sense of urgency to achieve business results
Strong problem resolution techniques, ability to find solutions
Strong presentation tool skills, including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Strong foundation in data structures, algorithms, RESTful APIs, and OO Design
Strong understanding of best practices in front-end web application architecture and development
Strong knowledge of Agile development methodologies
Strong Experience working with DevOps engineers to build and deploy infrastructure with cloud deployment technologies
Strong experience with test-driven development and automated testing frameworks.
Excellent analytical and troubleshooting abilities
Thorough understanding of software engineering and object-oriented design principles
Experience leading working-level teams through the full software development lifecycle
Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience.
Related Work Experience / Number of Years
Modern Front-End Web Application Development 4+
Software development experience 6+
Technical and/or Product Management Experience / 6+
Experience leading complex projects / 3
Team (direct staff) leadership / 3
Salaries depend on geography, experience, and education; negotiations begin at $90600
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