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DescriptionResponsible for accurately and efficiently processing a wide range of consumer and commercial bank transactions. Provide customers with fast and friendly customer service, answer inquiries, and inform customers of products and services which may result in cross sold products.ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide prompt, efficient, confidential, and accurate service in the processing of transactionsï‚·
Handle all monetary transactions for customers (i.e., deposits, withdrawals, loan payments, check cashing, monetary instruments)
Determines acceptability of negotiable items and customer identification
Maintain proficient knowledge of, and demonstrate ongoing compliance will all laws and regulations applicable to this position
Handle, count, and manage large amounts of cash and coin
Maintain cash drawer at a predetermined dollar level and requests additional cash as needed
Follow check-cashing guidelines and obtain approvals as necessary
Maintains proper security of all negotiable items
Evaluate customer needs and offer solutions which may come in the form of products or services
Complete necessary paperwork to process banking transactions
Type checks, money orders, and various other documents
Balance cash drawer and customer transactions
Review, balance, and correct any discrepancies in banking transactions
Recognize and understand different types of credit documents used to process customer transactions
Perform other duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy
SUPERVISORY RESPONSIBILITIES
N/A
MINIMUM QUALIFICATIONS OF POSITION
Entry-level job with little or no relevant work experience in the function
PREFERRED QUALIFICATIONS OF POSITION
Prior cash-handling experience
Prior customer-service experience
KNOWLEDGE AND SKILLS
Interpersonal and customer-oriented skills
Detail-oriented
Decision-making capabilities
Basic computer skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTSWork is performed in an office environment with moderate noise levels and light to heavy traffic. An individual in this position:
Frequently remains standing stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
Per FirstBank policy, in order to be considered for a new position within FirstBank you must obtain a recommendation from your direct supervisor and have been in your role for a minimum of 1 year. Please do not apply without first confirming these two items.Salary Grade 14Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
