Overnight Front Desk / Night Audit - Reception Center (Beaver Creek)

Overnight Front Desk / Night Audit - Reception Center (Beaver Creek)

21 Jan 2024
Colorado, High rockies 00000 High rockies USA

Overnight Front Desk / Night Audit - Reception Center (Beaver Creek)

Vacancy expired!

Overnight Front Desk / Night Auditor - Winter Seasonal - Beaver Creek Reception Center

Beaver Creek: At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.

The Overnight Front Desk Agent is responsible for greeting guests and homeowners, the check in/out process, taking reservations, posting charges, maintaining guest and group accounts, managing incoming telephone, computer and facsimile correspondence. Responsible for cleanliness of Guest Reception and surrounding public areas. Prepare packet of day's work for accounting. Other related responsibilities as required.

The Front Desk Agent is responsible for greeting all guests, checking guests in and out, coordinate housekeeping and maintenance activities throughout lodges. Assist other property management staff as necessary. Must possess strong telephone skills, excellent hospitality skills, strong teamwork skills and be detail oriented.

Job Description:

To follow all specified procedures to audit the shift closing of all front office staff

To produce accurate and timely reports and correctly handle all cash transactions

To follow all specified procedures to reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.

Balance and audit for accuracy room revenue, cashier's reports, and guest and house accounts; such as Virtual Credit Card, Non-Zero balances, etc.

Assisting the preparation of all reports relevant to daily revenues.

Complete and transmit daily management and accounting reports and supporting documents

Perform all Front Desk Agent functions as required; including the reinstatement of rolled over reservations and blocking as necessary.

Tax Exempt--Audit for forms that are incorrect, scan and save forms to SharePoint. File when complete

Responsible for checking in and out of hotel guests, creating walk- in and booking call-in reservations, answering hotel phone calls, answering general guest questions following Vail Resorts and property standards.

This position will work closely with Emergency Services assisting with guest emergencies and evacuations during night time hours.

Respond to and assist guests with housekeeping related requests

Assist with other duties as assigned.

Ensure maximum revenue for hotel by selling walk-in reservations

Perform daily operations of front desk including checking guests in and out, answering phones

Demonstrate ability to show tact, courtesy, and diplomacy in difficult situations

Handle guest and owner issues and resolve in a timely and satisfactory manner

Communicate and coordinate maintenance and housekeeping requests

Communicate and coordinate with other front desks to anticipate and prepare guest requests

Maintain all front desk functions and systems

Answer questions about Beaver Creek activities and Vail Valley

Wage: $14.00/hour

Qualifications:

•Bachelor Degree preferred but not required

•Able to communicate effectively in English, both written and verbal

•2 yr. hospitality or other guest service experience preferred but not required

•Proficient on Microsoft applications Word, Excel, Outlook

•Able to lift and carry 50 lbs

•Able to communicate with guest, homeowners, and colleagues with diplomacy and tact

•Proficient on property management systems (SMS, PMS, LMS) preferred but not required

•Must be able to work the night shift from 11pm-7am

•Must be able to work weekends and holidays

•Successful completion of a Background Check - required

•Ability to communicate in excellent English both written and verbally, over the phone and in person

Apply Below!

https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=163869&company=Vail&username=

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