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Job Title: Housekeeping Assistant Manager
Department: Housekeeping
Reports To: Housekeeping Manager
Status: FULL-TIME
SummitCove Vacation Lodging is a property management company in Keystone, Colorado. We manage over 300 properties in Keystone for short term rentals. Inside of our company we have many departments including housekeeping, maintenance, owner services, sales, guest services, etc. We are the largest independent property management company in Keystone and are rapidly growing. We were voted in Outside Magazine’s Top Places to Work each year since 2017 and we are certified as a Healthy Business Leader by HealthLinks.
At SummitCove we believe in having fun, learning and taking care of our employees. We follow 8 simple Core Values: Service Excellence, Honesty/Integrity, Empower Team Members, Reasonable & Equitable, Commitment, Determination, Innovation, and Teamwork.
SUMMARY:
As SummitCove’s Housekeeping Manager, you would be responsible for the overall operations of the housekeeping department. The right person for this role will be a positive ambitious leader with the ability to provide creative solutions to a large team while maintaining the core values of Summit Cove.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinate the daily activities of the Housekeeping department; scheduling all property cleans, communicating the schedule with cleaners, and ensuring they are completed in the appropriate time
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
Continually innovate ways to improve current processes in order to be more efficient, more effective and save money or add value to the guest’s experience
Purchase, re-order and maintain housekeeping supplies and inventory.
Recruit and train all new housekeeping staff members
Uphold the highest standards of cleanliness, safety, and conduct
Knowledge of OSHA and safety standards within the Housekeeping department
Effectively communicate and maintain strong collaborative working relationship with all team members and co workers within all departments
Talent Management- frequent and regular documented coaching to help staff develop and strengthen skills and abilities needed to accomplish work objectives
When an issue with Housekeeping is brought forward, proactively address the issue and make a plan of how to try to prevent that issue in the future
Periodically inspect properties in order to evaluate staff’s performance
Confidently communicates expectations, recognizes performance, and ensures employees are treated fairly and equitably
SKILLS:
Bilingual in Spanish and English - Required
Highly effective leadership skills
Self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (Microsoft and Google)
Demonstrates sound organizational, and proven multi tasking skills
Demonstrates excellent written and verbal communication skills
Proven job reliability, diligence, dedication and attention to detail
Must be flexible with working nights, weekends, and holidays
Must be willing to do all cleaning tasks being assigned to others
Must have a clean driving record and valid driver's license
QUALIFICATIONS:
The following list is representative of the knowledge, skill and or/ability required for the Housekeeping Coordinator to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or General Education Degree (GED) and 5 years related experience and/or training in hospitality. Housekeeping experience is a plus.
COMMUNICATION SKILLS:
Must demonstrate exceptional verbal and written communication skills, and possess excellent face-to-face and phone etiquette. English and Spanish fluency is highly desired. Interpersonal skills are necessary to deal effectively and courteously with employees and other departments.
REASONING ABILITY:
Must have ability to handle a fast-paced work environment, solve practical problems, and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to work unsupervised and prioritize multiple tasks. Able to exercise good judgment in making decisions. Must be a self-starter, and possess strong interpersonal relationship-building skills.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must have reliable transportation and a valid driver’s license. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The majority of your day will be spent in an office, however when outside of the office you may experience varying temperatures, icy conditions, driving in snowy and moderate traffic. The noise level in the work environment is usually moderate.
COMPREHENSIVE BENEFITS
Major Medical, Dental & Vision
401K Company Matching Program
Paid Time Off
Complimentary stays at our properties
Ski Pass Reimbursement & Fitness center discounts
Education reimbursement
Profit Sharing Plan