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The Diversity Services Coordinator is a direct service and outreach position. The Diversity Services
Coordinator develops and strengthens culturally engaging outreach for Latino survivors, youth survivors
and survivors identifying as LGBTQI. In addition, the s/he provides support, advocacy, options and
referrals to victims of domestic violence, sexual assault, stalking and other violent crimes. The Diversity
Services Coordinator is responsible for covering the agency 24-hour crisis line on a rotating basis and is
supervised by the Advocacy Manager. This position requires a commitment to assisting victims, the
ability to establish and maintain professional boundaries, strong communication skills, and the
acceptance of social and cultural diversity.
Direct Client Services
â Provide crisis intervention, follow-up, support, advocacy, information and referrals to victims
both in-person and over the phone (through the 24-hour crisis hotline).
â Cover the 24-hour crisis line on a rotating basis and respond on-scene to provide emergency
services to victims of crime.
â Conduct check-ins with clients and provide necessary follow-up advocacy.
â Assess victim safety and assist with safety planning including the arrangement of shelter,
hotel/motel accommodations or other housing options as needed.
â Provide advocacy on behalf of clients working with community-based systems such as law
enforcement, courts, social services, mental health providers, substance abuse services, etc.
â Accompany clients to appointments and meetings to secure financial assistance, explore
long-term housing options, arrange for childcare and obtain legal assistance.
â Provide legal advocacy including assistance with protection orders, victim's compensation,
divorce filings, child support and criminal/civil court support.
â Identify resources within the community and maintain good working relationships with
community programs offering assistance to clients.
â Immediately report suspected child abuse and neglect to the Advocacy Manager.
â Collaborate with Housing Advocate and Housing Coordinator when a Latina survivor, youth
survivor or survivor identifying as LGBTQI is housing insecure.
â Provide assistance with other direct services components of programming as needed.
Indirect Client Services
â Maintain client records. Compile client data and information and complete program reports.
â Develop and maintain good working relationships with key local and statewide contacts.
â Maintain professional and effective working relationships with other organizations, community
leaders, and ALC's board, staff, and volunteers.
â Foster an inclusive safehouse and office environment in which all clients are treated equally,
regardless of race, ethnicity, national origin, disability, sex, sexual orientation, gender
expression, gender identity or religion.
â Perform other related duties as assigned.
Outreach Services
â Recruit Promotoras from local Latino communities.
â Coach Promotoras throughout the program by meeting individually bi-weekly.
â Develop a strong group dynamic by meeting in a group weekly or bi-weekly.
â Provide intervention services and educational curriculum that is culturally and linguistically
relevant around domestic violence, sexual assault, teen dating violence and stalking to the
Latino community in Lake County.
â Provide specialized intervention services and educational curriculum for Lake County's LGBTQI
community and youth population.
Minimum Requirements:
â Understanding of issues facing victims of domestic violence, sexual assault and other violent
crimes
â Commitment to providing client-centered, empowerment-based services to victims of crime
â Bi-lingual (Spanish-speaking) and bi-cultural (Hispanic culture) required
â High School Diploma or Equivalent (G.E.D.)
â Able to pass background check
â Valid driver's license, reliable transportation, proof of insurance and clean driving record
â Applicant must be able to respond to Lake County within 45 minutes of dispatch to fulfill on-call
responsibilities
Desired Qualifications:
â Bachelor's or Associate's degree from an accredited college
â 1-3 years experience working with at-risk clients and related programs
Some evening, weekend, and overnight work will be involved
Full-time, benefited, non-exempt professional position
This job description is subject to periodic review by the Board of Directors
ALC is an Equal Opportunity/Affirmative Action Employer
To apply, please send a resume and cover letter to jenny@advocatesoflakecounty.org by January 11,
2018.