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The DPS ATM Associate Technical Support Analyst will be part of our World ClassClient-FacingSupport Team and will be responsible for supporting the business and technical needs of our growing client base.
The role involves significant interaction (phone, ticketing and e-mail) with our clients and our internalbusiness and support teams. Associate Technical Support Analysts must be able to quickly identify and resolve technical problems ranging fromconnectionerrors, degradedfunctionalityand payment processing problems through fundamental working knowledge and advanced troubleshooting techniques. This position entails assistingclients with their Automated Teller Machines (ATM)and ATM Driving Services that may require he/she to facilitate problem situations with the appropriate management, support groups and service partners as required.
The person must be able to work as part of a team with staff across two locations. They must also possess theability to deliver results in a dynamic and ever-changing environment with excellent communication and time management skills.
This position is in our Highlands Ranch, CO location. The position requires availability for possible overnight, weekday, weekend, and holiday work shifts.
Responsibilities
Basic Qualifications
Preferred Qualifications
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.