Reservations Coordinator

Reservations Coordinator

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Job Description

The Reservations Coordinator is responsible for securing reservations, assisting with venue promotion, managing guest requests, and maximizing occupancy for company restaurants.

Essential Job Functions
Respond to lunch & dinner reservation inquiries for company restaurants, book reservations, and facilitate table and seating inventory.
Coordinate & book reservations for special planned events such as snowcat dinner rides
Field initial enquires for group reservations and send leads to ASC Catering department.
Promote, market, and sell guest-direct reservations by phone, fax, email, online chat, and the Aspen Snowmass website with support and direction from Marketing and the Tickets & Guest Service department.
Liaise with restaurant management and /or DOC regarding specific guest requests or specialty dinner dates.
Foster and maintain strong relations and direct communications with area hotel concierges to maximize reservations at company restaurants.
Maintain/oversee ASC Guest Loyalty Program
Provide guest timely day-of confirmations including: date and time of lunch and/or dinner, deposit, and cancellation policies.
Maintain manual seating chart and calendar to avoid overselling. Ensure manual calendar and database calendar are current.
Maintain reservation system for both lunch and dinner reservations for company restaurants. Maximize availability while managing waitlists.
Manage guest cancelations including cancellation fee when necessary.
Track & enter guest credit card information to remain Payment Card Industry compliant.
Other duties as assigned

Qualifications

College graduate preferred
Prior guest service/concierge experience is preferred
Prior supervisory experience is an advantage
Competent with computer programs such as Microsoft Office
Ability to communicate and follow oral or written directions in English is required
Ability to multitask, prioritize and organize

Additional Information

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.

A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain winter positions.