Retail Sales Associate

Retail Sales Associate

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Job Description

The Retail Associate will assist customers and ensure they have a fun and memorable shopping experience by providing them with product knowledge, options, and accessories. It is the Retail Associate’s responsibility to provide exceptional customer service and make a life-long customer, not just a sale.

Essential Job Functions
Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections
Greets customers promptly and determines needs quickly
Possesses detailed knowledge of product benefits and features
Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
Keeps clientele informed by notifying them of sales and future merchandise of potential interest
Utilizes the company’s POS system to create or update customer profile records, process discounts and payments, administer exchanges and returns, provide change and receipts
Obtains merchandise requested by customer or receives merchandise selected by customer and wraps or bags merchandise for customers
Counts and balances tills
Maintains a clean work environment through folding merchandise on the retail floor and stockrooms. Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room and cleans shelves, counters, fixtures or tables and helps with opening and closing cleaning duties
Collaborates with other team members to keep the sales floor area clean and organized at all times
Stocks shelves, counters, fixtures or tables with merchandise
Assists in maintaining the back stock room
Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
Other duties and responsibilities as assigned

Qualifications

Knowledge of United States currency required
Computer proficiency required
Written and speaking fluency in English required
High School diploma or equivalent preferred, but not required
Previous customer service or retail sales experience preferred, but not required
Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
For Alpine stores:
o Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
o Boot fitting experience a plus
For D&E stores:
o Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred

Additional Information

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Physical Demands
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.