Vacancy expired!
QR Code Link to This Post
The Sonnenalp Hotel, located in Vail Village, Colorado, is seeking a full-time year round Office Coordinator for the Housekeeping Department.Â
Primary Purpose of Position
To coordinate housekeeping office activities to include: opening the housekeeping office, preparing reports for housekeepers, housemen and supervisors, communicating with reservations, front desk, and housekeeping regarding room changes, special requests, VIPs or Gold Club in house, tracking these items and using HotSos to manage requests and maintenance work orders. Answer all internal and external phone calls for the department and maintain operational functions for housekeeping.
Essential Duties and Responsibilities
Prepare daily reports for housekeeping staff, disseminate them, and follow up with changes as needed
Answer the phone in the housekeeping office using proper phone etiquette including using guest names
Act as a hub for the housekeeping operations, taking guest requests and informing the housekeeping staff
Dispatch all guest requests to the appropriate staff and follow up with the guests to ensure the request was met
Inform the front desk and supervisors of any changes in room status, check outs, room moves etc.
Stay in constant contact with the FD and supervisors
Dispatch all maintenance requests to engineering through HotSOS and follow up to ensure completion
Send out and receive guest and employee dry cleaning
Keep an accurate log of outgoing and incoming dry cleaning
Post guest laundry and dry cleaning charges to guests account
Keep an accurate and organized filing system
Prepare the housekeeping planner for the next day, if more or less employees are needed, inform the proper staff
Keep track of keys
Maintain the daily sign in log
Keep the back supply area stocked and organized
Pack and fold cookies for turndown service
Check SMS throughout the day
Before the clerk leaves all room statuses must be compared to the supervisors list and entered properly.Â
Cross train in all housekeeping operations including minibar, turndown, laundry, public areas, housemen, and housekeeping to be able aid any staff member when busy, short-staffed, or assist in training new staff
Employees are to arrive to work on time. They must be in proper uniform and name tag. Each employee is responsible for clocking in and out correctly.
Education/Experience
Proficient in the use of computers and Microsoft Office
Prior experience with lodging software preferred
Special Skills/Equipment
Must be able to communicate in both English and Spanish
Organizational skills a must
Must be able to communicate with guests on all levels.
Must provide a high level of professionalism in interacting with guests and employees
Must be a team player and be able to float in laundry, up on the floors floral and other areas as needed
