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Thank you for your interest in applying for a position at MetLife! Please note that after submitting your application, you will receive an email with a link to complete a short online assessment so that we can get to know you better. Once your assessment is complete, and your application has been reviewed, a representative from MetLife will be in touch regarding next steps!Job Location: United States : Bloomfield : ConnecticutRole Value Proposition:At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.Key Responsibilities:
Manages assigned caseload of short-term disability (STD) and/or Family & Medical Leave Act (FMLA) claims.
Determines whether to return, pend, deny or pay claims. Inputs data.
Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
Decides payment period, follows up and monitors payment accuracy and timeliness.
Follows established claim policies and practices to resolve claims and issues.
Performs other related duties as assigned or required.
Essential Business Experience and Technical Skills:Required:
High School Diploma
2-4 years of customer service experience.
1-2 years of experience in insurance claims.
Preferred:
Bachelor's degree
Working knowledge of FMLA/Disability/Leave procedures.
Familiarity with STD regulatory requirements.
Strong customer satisfaction focus.
TravelNot applicable“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.MetLife maintains a drug-free workplace.For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.Requisition #: 111343
