Customer Service

Does this position interest you? You should apply even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The

Part Sourcing Specialist supports Safelite's Right Part, Right Place, Right Time, Right Cost vision by ensuring that our Technicians have the necessary inventory to complete the work at their scheduled appointment time. This inventory purchasing and procurement professional locates and sources out of stock items through internal and external sources to ensure a seamless customer experience.

What You'll Get

• Competitive weekly pay and bonus opportunities

• Paid time off, holidays, paid volunteer days and a belief in work-life balance.

• 401(k) plan with company matching to build your nest-egg.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• An actual marketplace to meet your health, wealth, life and legal needs - https://www.safelitebenefits.com

What You'll Do

• Locate and source out of stock items assessing internal channels (in store, alternative warehouse locations, distribution center), including substitute options as well as external channels (third party vendors) to secure the required part in the timeliest and most cost-effective manner.

• Monitor and track inbound shipments using multiple technical systems and effectively communicate with customers and the Service Delivery team regarding expected delivery times and delays.

• Confirm receipt of vendor and dealer sourced parts, audit invoices, and follow up on purchase order discrepancies.

• Collect VIN and insurance verification information, and ensure parts meet quality standards using multiple systems and visual management tools.

• Partner with key internal collaborators to ensure receipt and delivery of parts and provide clear communication and information to the customer to drive exceptional experience.

• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent required.

• 1-3 years of related experience required; Purchasing experience/Inventory management strongly preferred.

• Comfort using a computer with the Microsoft Office suite and other standard office equipment, such as: phones, calculators, copy machines/printers, etc.

• Ability to communicate frequently with customers, associates, vendors, and others and be able to exchange accurate information in a friendly, professional, and timely fashion.

• Present a professional appearance and wear personal protective equipment.

• Physical requirements: ability to occasionally lift and carry up to 35lbs for short periods of time. #INPS

Your Rights: To review and consider your application, Safelite Group collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application. We value our diverse workforce and we're proud to be an equal opportunity employer. We don't discriminate based on any characteristic protected by local, state or federal law. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals with disabilities who need assistance in the application/hiring process.

Notification to Agencies: Safelite Group does not accept and will not pay commissions for unsolicited resumes or outreach from third-party recruiters or agencies. Absent a signed MSA and approval from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party for hires made.

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