Service Excellence Project Manager

Service Excellence Project Manager

18 Jan 2024
Connecticut, Easthartford, 06118 Easthartford USA

Service Excellence Project Manager

Vacancy expired!

RESPONSIBILITIES:
Kforce's client is seeking a Service Excellence Project Manager to join their team in East Hartford, CT.

The Service Excellence PM will be responsible for:
Working with business and technical leaders to drive Service Excellence workstream
Incident and change management
Establishing effective controls and drive mitigation actions
Driving progress, identifying obstacles, and providing solutions, while maintaining appropriate level of communication with internal business partners and stakeholders
Tracking key project metrics, issues, risks, and changes
Implementation of service delivery process and tools

REQUIREMENTS:
Requires Cyber projects Infrastructure Data Center Network Transformation
8+ years of IT project management experience
Deep experience & understanding of ServiceNow
Background in service management
Strong change management & leadership abilities
Ability to identify gaps in processes or reporting that need to be addressed
Ability to manage large scale process improvement initiatives with minimal supervision

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Details

  • ID
    JC31980429
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2022-01-17
  • Deadline
    2022-03-18
  • Category

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