Vacancy expired!
Duties and Responsibilities
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.
Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Processes guest charges voucher and credit card vouchers.
Transfer charges and deposits to master accounts.
Checks to see that all charges are assigned to the appropriate departments.
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures.
Prints up and files reservations for the next business day.
Monitors the current status of coupon, discount, and other promotional programs.
Ability to function as a front desk agent to perform check-ins and check-outs as well as wake-up calls.
Summarizes results of operations for management.
Prepare End of Day procedure.
Balance the days charges, making corrections as necessary.
Run end of day process in property management software (PMS).
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Perform nightly balancing of in-room video and long-distance telephone services.
The Successful Night Audit Candidate
Schedule flexibility, ability to work overnight shifts, weekends, and holidays required.
Understands basic principles of auditing, balancing, and closing out accounts.
Knows how to operate PMS and other front office equipment.
High school graduate or equivalent.
Minimum one (1) year of hotel front desk experience
Experience handling cash, accounting procedures, and general administrative tasks.
Excellent customer service skills
Ability to lift 50 lbs and sit, stand, or walk for extended periods of time
The Benefits of Arbor Lodging
Competitive salaries
Annual review with increase potential
Comprehensive benefits package, including medical, dental and vision insurance programs
Paid Vacation Time
401k program with company match
Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties :
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
