C2H - (3) - Lead Genesys Routing Developer (Contact Center, Configuration management tools) - Onsite

C2H - (3) - Lead Genesys Routing Developer (Contact Center, Configuration management tools) - Onsite

02 Jun 2022
Connecticut, Hartford, 06103 Hartford USA

C2H - (3) - Lead Genesys Routing Developer (Contact Center, Configuration management tools) - Onsite

Description:
What is the specific title of the position? Genesys Routing Developer

Open to candidates that require sponsorship upon conversion.

TEAM STRUCTURE: Team Structure: 1 Scrum Master, 1 Team lead, 4 Developers, 2 QA.

IDEAL CANDIDATE: Candidate must have experience in Contact center technology especially in Genesys platform and it is Ideal if he is from health care domain, but it is not mandatory.

TOP REQUIREMENTS: Top 3 skills: 1) Genesys Routing 2) Genesys Composer 3) Genesys Rules

Requirements:
Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator) & Kazimir will be considered a plus. Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a strong knowledge in SSDLC. CICD experience with Jenkins and GitHub. Experience with basic Java development is a plus.

What skills/attributes are a must have?
3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)
3+ years of Configuration management tools
Experience in developing Routing workflows using Composer
3+ years of experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
Ability to architect routing design and development for new solutions that will be implemented for the customer
Experience in troubleshooting routing issues in production on call
Excellent Communication and interpersonal skills

What skills/attributes are nice to have?
Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach
Experience using Cyara for call flow automation testing
Genesys certification in Routing

What are the work hours?
8am-5pm Monday through Friday (required to work after hours to support a change release)

Where is the work to be performed?
Candidate must be able to report to one of the Client facility;
Plymouth, MN
Hartford, CT
Basking Ridge, NJ

What type of interview process is preferred?
Initial interview will be a 30 minute Video and audio call followed by another round or two with other team members.

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