Genesys Routing Developer

Genesys Routing Developer

Vacancy expired!

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free reach out to me -

mohammad.dileep@randstadusa.com or 678-695-4323

Skills/attributes must have:

- 3+ years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel)

- 3+ years of Configuration management tools

- Experience in developing Routing workflows using Composer

- 3+ years of experience in designing, developing and debugging routing solutions using Genesys Orchestration Server, Genesys Rules Engine and URS

- Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

- Ability to architect routing design and development for the customer

- Experience in troubleshooting routing issues in production on call

- Excellent Communication and interpersonal skills

Skills/attributes nice to have:

- Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach

- Experience using Cyara for call flow automation testing

- Genesys certification in Routing

location: HARTFORD, Connecticut

job type: Contract

salary: $60 - 75 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Development experience using Genesys Suite of technologies with specialization in Genesys Framework is a must. ( Genesys CTI, Genesys SIP, Genesys Composer, ORS (Orchestration Server), Genesys OCS, Genesys Workspace, Genesys Eservices.) Design and Develop Routing Applications for Voice and Multi-Channel using Composer / IRD, SCXML is a must and VXML will be of added advantage. Proficient in tools like CCpulse , GAX (Genesys Administrator Extension), GA(Genesys Administrator). Database knowledge pertaining to SQL and Cassandra will be considered a plus. Having a knowledge in SDLC. CICD experience with Jenkins and GitHub.






qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: No Degree Required

skills:

genesys (3 years of experience is required)

IVR (3 years of experience is preferred)

routing (3 years of experience is required)

Cisco (3 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.







For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information